Systems Manager - Digital

Role Overview

Employment and Salary

• The role is permanent and full time at 35 hours per week.
• London salary is £65,000 to £72,000 depending on skills and experience.
• Coventry salary is £58,000 to £65,000 depending on skills and experience.

Workplace

• The role can be based in London or Coventry.
• The permanent hybrid policy requires staff to work at least four days across a fortnight in the office.

Responsibilities

• Set and execute the technical roadmap for the digital platform estate.
• Manage third-party vendors and AMS providers against technical governance, performance, and contractual requirements.
• Collaborate with Digital Product Owners on backlogs, technical debt, and feature releases.
• Oversee availability and technical integrity of portals, complaint forms, websites, and calculators.
• Build, manage, coach, and develop a high-performing team of technical analysts.
• Implement change management and deployment governance across digital applications.
• Act as the senior escalation point for complex cross-platform incidents and drive root-cause analysis.
• Track external technical, legal, accessibility, and digital security developments.

Minimum Criteria

• Significant technical subject matter expertise in customer-facing web architecture, digital portals, and complex integrations.
• Experience in a regulated service or financial sector environment.
• Extensive experience managing third-party technical vendors or AMS partners against service level contracts.
• Experience leading, supervising, and coaching technical staff or analysts.
• Deep knowledge of web content management, cloud digital infrastructure, and data workflows linking external front ends to internal case management engines.
• Strong problem-solving, critical-thinking, decision-making, diplomacy, and influencing skills.

About the Organisation