Senior Systems Analyst

Role overview

What you'll do

• Lead design, development, and continuous improvement of complex casework tools and document templates.
• Translate business needs into technical solutions supporting fair, consistent, and efficient customer outcomes.
• Identify automation and process-improvement opportunities and streamline workflows.
• Provide technical leadership in tool authoring, rule design, release management, and delivery quality.
• Coach and mentor Systems Analysts; deputise for the Digital Product Manager and lead delegated projects.
• Collaborate with internal stakeholders and software providers to deliver aligned, high-quality enhancements.

Minimum criteria

• Demonstrable low-code app-building experience, including relevant training or certification such as Microsoft Power Platform, Power Apps, and Power Automate.
• Expertise in rule authoring and template authoring.
• Advanced understanding of Microsoft Word, Excel, and Visio and system integration.
• Logical, analytical approach to breaking down complex processes into coherent logic or templates.
• Some knowledge of underlying database platforms such as SQL or Dataverse.

Contract and salary

• Six-month fixed-term contract.
• 35 hours per week, described as full time.
• Circa £60,000 pro rata for London, depending on skills and experience; circa £53,000 pro rata for other locations, depending on skills and experience.

Locations and working arrangement

• Locations listed are London, Coventry, Manchester, or Edinburgh.
• Hybrid working policy requires at least four office days across a fortnight.

About the organisation