Systems Development Manager
Role Overview
Lead development and ongoing evolution of Gamma’s telecom support systems for voice network operations and engineering.
Systems support troubleshooting, diagnostics, reporting and automated testing in a carrier-grade telecom environment.
Key Skills for This Role
Full Job Posting
About the role
Lead development and ongoing evolution of Gamma’s telecom support systems for voice network operations and engineering.
Systems support troubleshooting, diagnostics, reporting and automated testing in a carrier-grade telecom environment.
Leadership and delivery
- Lead the systems development function and provide technical and people leadership to developers, test automation engineers, and infrastructure and automation engineers.
- Serve as technical authority for voice-domain systems development and make build-versus-buy and investment decisions.
- Translate operational, engineering and product needs into a multi-year roadmap for troubleshooting, diagnostics, reporting and automated testing.
- Manage team capacity, delivery commitments and technical risk, and drive continuous improvement.
Engineering and operations
- Ensure systems are scalable, resilient, secure and aligned with carrier-grade telecom needs.
- Oversee automated test frameworks and environments for functional, performance and resilience testing of voice platforms.
- Set standards for software quality, test automation, CI/CD, monitoring and operational readiness.
- Work across voice engineering, operations, architecture and product to prioritise needs and deliver integrated solutions.
- Ensure production observability and operability through metrics, logging, alerting and documentation.
Experience and capabilities
- Experience leading teams delivering PHP-based backend systems and internal operational platforms, including monitoring, reporting and diagnostics tools.
- Technical leadership across PHP microservices and legacy systems, with a strong backend or systems development background.
- Experience leading teams building and operating internal support systems, including systems used by operational and engineering teams.
- Experience owning technical roadmaps, prioritising delivery plans, and working with distributed or microservice-based production systems.
- Experience with Jira and Confluence, software quality, testing strategies, CI/CD, operational readiness, and collaboration with infrastructure, automation or DevOps teams.
- Strong people management, coaching, performance management and communication skills; able to explain technical topics to non-technical stakeholders.
About Gamma
Gamma provides unified communications, voice, data and mobile solutions to businesses across Europe. Its engineering teams design, build and maintain software systems for its products and services.
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