Systems Administrator

Position Title: Systems Administrator Department: IT Department Reports To: Directory of Operations Objectives Benefitfirst is seeking a skilled Systems Administrator with both server and desktop virtualization, voice management and security. Benefitfirst is a rapidly growing, midsized “Software as a Service” organization. The Systems Administrator will support all systems in our corporate office and data center. Work with a professional technical team, providing innovative infrastructure solutions to Benefitfirst’s user community. Major Responsibilities  Provide mid to senior level support for all escalated issues  Manage and maintain DHCP, DNS, Group Policy (GPOs) and Active Directory  Provide virtualization support for VMWare vCenter and Horizon (VDI)  Manage and maintain our Sophos End Pointe and UTM implementation  Administer Cisco VOIP and Call Center solution  Assist with the planning and implementation of new installs, moves, adds and changes of laptop, desktop and communication devices as needed  Maintain systems level documentation  Workstation support including hardware and software installations and troubleshooting Skills  Excellent written and verbal communication skills with an emphasis on customer service, along with strong analytical skills and attention to detail  Proven experience and the ability to interact with users for all levels of technical inquiries  Ability to effectively prioritize and execute tasks and meet deadlines in a fast-paced environment  Demonstrated ability to work effectively both independently and take direction within a team environment  Required experience: o Cisco Unified Communications Manager and Contact Center o VMWare vSphere 7.0 or greater o Windows Server 2012/2019: DHCP, DNS, Group Policy and AD o Microsoft Exchange 2016 or Exchange Cloud Deployment o Basic LAN/WAN Management  Experience with the following is plus: o VMWare Horizon o CrowdStrike o Sophos UTM o Windows Distributed File System (DFS) Working Conditions and Physical Requirements  Normal office environment  The ability to lift and transport objects such as computers, printers, etc. is required Education and Experience  Minimum 5 years of relevant work experience. No degree required but preferred