COBRA/HIPAA Specialist

Position Title: COBRA/HIPAA Specialist Department: Client Services Reports to: Operations Manager Objectives The COBRA/HIPAA Specialist provides COBRA/HIPAA administration processing in accordance to federal guidelines and customer service support to our clients.

include but are not limited to handling all business administration duties required to support our COBRA/HIPAA customers. COBRA/HIPAA Specialists provide excellent customer service through timely and accurate completion of all job responsibilities. Major Responsibilities  Process and post COBRA payments  Mail COBRA checks to clients  Produce and mail COBRA and HIPAA notices  Mail COBRA payment coupons  Answer COBRA and HIPAA helpline and provide customer service to callers  Maintain an excellent understanding of all federal guidelines surrounding COBRA administration Skills  Expertise in both COBRA and HIPAA rules and/or laws (become a subject matter expert)  Ability to perform all duties with minimal supervision  A sense of urgency in processing daily duties Working Conditions and Physical Requirements  Normal office environment  Prolonged computer work daily  Some lifting may be required to move equipment, files and supplies Education and Experience  High school diploma or equivalent work experience in call center, customer service, insurance or financial services