System Coordinator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Agthia seeks a System Coordinator for Customer Service in Dubai to provide end-to-end system coordination and back-office support for Field Sales and Customer Service operations. The role involves monitoring SAP integrations, supporting trade activities, and coordinating with IT and vendors.
Key Skills for This Role
Full Job Posting
Overview
Position: System Coordinator- Customer Service Location: AAFB- Dubai What Will Your Day Look Like?
The System Coordinator- Customer Service, will be responsible for end-to-end system coordination and back-office support for Customer Service and Field Sales operations within the Sales & Distribution domain.
The role ensures seamless integration between field sales applications and SAP, monitors transactional flow, supports trade and commercial activities, and acts as a key coordination point between business users, IT teams, and external vendors.
How Will You Make an Impact?
Field Sales & Customer Service System Support
- Provide operational and system support to Field Sales and Customer Service teams.
- Support Field Sales applications including Journey Plan updates and OTP generation for pre-sales activities.
- Handle Consumer App CRM cases and ensure timely resolution.
Sap & Integration Monitoring (Sd Domain)
- Monitor integration transactions between field systems and SAP.
- Track and resolve EDI / IDOC failures and ensure successful posting in SAP.
- Ensure accurate and timely synchronization of sales and distribution transactions.
Trade & Commercial Operations
- Manage Trade Deal updates in SAP and related external applications.
- Ensure accuracy of pricing, promotions, and trade agreement execution.
It & System Issue Management
- Identify and report system issues to Agthia IT team.
- Follow up on resolution and ensure timely closure.
- UAT for any enhancements/ changes in SAP or any other applications.
Procurement & Vendor Coordination
- Create Purchase Requisitions (PR) for business requirements.
- Generate SRN for vendor payments and coordinate closure.
- Work closely with vendors on system-related projects and issue resolution.
Communication & Messaging Systems
- Manage SMS sub-account operations.
- Support marketing SMS and transactional messaging services.
Stakeholder Coordination
- Coordinate with System Controller, Customer Service Supervisors, Branch teams, IT, and vendors.
- Ensure smooth communication and alignment across business and technical teams.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Agthia
Machine Operator
United Arab Emirates, UAE
POSITION: Machine Operator LOCATION: Alain City PURPOSE: The Machine Operator is responsible for operating different types of machines to ensure smooth and timely production. Th...
Key Account Executive
United Arab Emirates, UAE
The Key Account Executive is responsible for achieving assigned sales targets at the store level and ensuring excellent execution of Agthia's sales and merchandising strategies....
Assistant Logistics Coordinator
United Arab Emirates, UAE
Agthia is looking for an Assistant Logistics Coordinator to manage day-to-day transport operations in Abu Dhabi. The role involves coordinating with carriers, 3PLs, and internal teams to ensure timely delivery of FMCG pr
Key Account Manager
United Arab Emirates, UAE
Agthia is seeking a Key Account Manager to drive profitable sales growth and achieve key business objectives for assigned key accounts in the UAE. The role involves developing account strategies, managing day-to-day sale
Customer Service & Cashier
Abu Dhabi, UAE
The employer is seeking a Customer Service & Cashier to handle warehouse operations, customer inquiries, and sales transactions at Grand Mills in Abu Dhabi. The role involves stock management, cash handling, and ensuring
Digital Experience Manager
United Arab Emirates, UAE
Define digital experience standards, optimize customer journeys, and drive conversion improvements while collaborating cross-functionally in eCommerce and digital asset management.
Senior Manager Governance Risk and Compliance
United Arab Emirates, UAE
Lead internal investigations and compliance programs across GCC, ensuring adherence to regulations, risk management, and promoting a speak-up culture.
Collection Officer
United Arab Emirates, UAE
Agthia is hiring a Collection Officer to ensure timely collections from customers. Responsibilities include collecting cheques, analyzing credit outstanding, achieving DSO targets, and preparing collection reports. The r
Machine Operator
United Arab Emirates, UAE
Key Account Executive
United Arab Emirates, UAE
Assistant Logistics Coordinator
United Arab Emirates, UAE
Key Account Manager
United Arab Emirates, UAE
Customer Service & Cashier
Abu Dhabi, UAE
Digital Experience Manager
United Arab Emirates, UAE
Senior Manager Governance Risk and Compliance
United Arab Emirates, UAE
Collection Officer
United Arab Emirates, UAE