System Administrator

Key Responsibilities

• · Provide first-level technical support to end-users via phone, email, or in person.
• · Create, modify, and disable user accounts in Active Directory.
• Create, modify, and manage Security Groups based on business requirements.
• Manage Email/Distribution Groups , including membership updates and access changes.
• Perform Vulnerability Management , including reviewing and remediating vulnerabilities across all severity levels .
• · Troubleshoot and resolve issues within a Windows domain environment, including login problems, profile issues, and network connectivity.
• · Support patch management on laptops using Microsoft Software Center.
• · Install, configure, and maintain software and hardware for end-users.
• · Assist with system updates, software installations, and antivirus checks.
• · Maintain documentation for IT procedures, support tickets, and troubleshooting steps.
• · Coordinate with higher-level IT staff or vendors when necessary.
• · Ensure timely resolution of incidents and requests, following SLAs.
• · Educate users on best practices and basic IT procedures.

Required Skills and Qualifications

• · 2+ years of experience in an IT helpdesk or desktop support role.
• · Proficiency in Active Directory (user account creation, password reset, group policy basics).
• · Strong understanding of Windows domain environments.
• · Experience using Software Center for patching and application deployment.
• · Knowledge of Windows 11 operating systems.
• · Familiarity with ticketing systems like ServiceNow, Jira, or similar.
• · Good troubleshooting and communication skills.
• · Ability to work independently and as part of a team.

Educational Qualifications

• · BE / B.Tech (Computer Science, IT, or related field)
• · MCA (Master of Computer Applications)
• · BSc / MSc in Computer Science or Information Technology

Preferred Qualifications (Optional)

• · CompTIA A+ / Network+ / Microsoft certifications (MTA, MD-100, etc.)
• · Basic networking knowledge (IP, DNS, DHCP)

Work Schedule

• · Shift-based role (rotational shifts during the day)
• · Saturday and Sunday shifts are compulsory (UK time)
• · Two days off per week (compensatory)
• · No night shifts

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