Support Worker Temporary Accommodation

Swansea Council’s Temporary Supported Accommodation provides accommodation and support for people experiencing homelessness. Our service will run across a 24-hour period 365 days a year.

About the job:

As a Support Worker of Temporary Accommodation, you will:

Provide advice and support on a range of issues faced by residents of the scheme as part of a pathway of support provision from point of homelessness crisis to move on to settled accommodation

Conduct support needs and risk assessments for residents and determine individual requirements

Develop high quality, person-centred, holistic support plans

Provide sessions and diversionary activities to boost opportunities and reduce isolation

Provide excellent customer service, listening and empathising with residents and showing a desire to help

Contribute to the ongoing development of Temporary Supported Accommodation scheme(s) and homelessness services.

What are we looking for?

A dynamic, self-motivated and organised individual who is committed to making a real difference.

A strong communicator and problem solver, able to handle difficult and sometimes volatile situations should they arise.

Proven experience of working within the social housing sector

Experience of working in supported accommodation and/or support services which align with the Housing Support Grant guidelines and outcomes framework would be an advantage.

https://www.swansea.gov.uk/media/29932/Llety-Dros-Dro-Gweithiwr-Cymorth_CY_EN/pdf/jgLlety_Dros_Dro_Gweithiwr_Cymorth_CY_EN.pdf?m=1792161509780

You are welcome to contact Sian Landon, Supported Accommodation Manager, to discuss the opportunity further before you apply. Please email [email protected]

Please submit a cover letter explaining how you meet the requirements of the role, listed in the person specification contained in the link below. It is important that you submit this information to be considered to be shortlisted for interview to showcase your knowledge, skills and experience appropriately.