Support Services Coordinator
Role Overview
Assists with all administrative/registration/record processing and communications via various mediums
Meets regularly with the Registrar’s leadership team to assist in the strategic planning for projects, policy, and procedures
Ensures accurate data entry and auditing as outlined in the office’s daily operations calendar, adhering to state cut-off, term grade audits, demographic record clean-up, record retention and document purge scheduling.
Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department’s policies and procedures with team members.
Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year-round efficiency in a fast-paced, multi-task environment with competing demands.
Key Skills for This Role
Full Job Posting
Posting Summary
Assists with all administrative/registration/record processing and communications via various mediums
Meets regularly with the Registrar’s leadership team to assist in the strategic planning for projects, policy, and procedures
Ensures accurate data entry and auditing as outlined in the office’s daily operations calendar, adhering to state cut-off, term grade audits, demographic record clean-up, record retention and document purge scheduling.
Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department’s policies and procedures with team members.
Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year-round efficiency in a fast-paced, multi-task environment with competing demands.
Benefits
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Minimum Education and Experience
Requires a Bachelor’s degree in a related field, or an equivalent combination of education and/or experience.
Requires a minimum of 2 years’ experience working at a Registrar’s Office or in a higher education setting.
Required Knowledge, Skills, and Abilities
- Bachelor’s degree required
- Excellent customer service, effective communication skills, and strong attention to detail
- Must have proficient computer skills
- Ability to work both independently and as a constructive, collaborative member of the OISS team
Preferred Qualifications
- Experience with student records and systems highly preferred.
Equipment Utilized
Desktop and mobile computing devices.
Microsoft Office software applications (Excel, Access, PowerPoint, Word).
Email and Calendaring software.
Virtual Communication software (Teams, Zoom, WebEx, Call Center, etc.).
Physical Demands and Work Environment
Must be able to lift 25 lbs.
About Rutgers University
The State University of New Jersey.
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