Support Engineer
Skills
About This Role
Overview
🚀 Welcome to Your Next Adventure!
The ideal candidate has to be passionate for technology, customer service, and metrics.
This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
🛠 What You’ll Get Your Hands On
- Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
- Investigate and troubleshoot technical problems, coordinating with other teams as needed.
- Develop, document, and implement processes and procedures for NOC and support operations.
- Manage incident response processes, ensuring prompt resolution and documentation.
- Communicate effectively with stakeholders and leadership regarding status and incidents.
- Identify opportunities for improvement in tools, systems, and team capabilities.
- Perform root cause analysis on major incidents and outages.
🧙♂️ The Magic You Bring
- 3+ years experience NOC and/or technical support teams.
- Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS)
- Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
- Experience with Container orchestrator tools (K8s / ECS / etc).
- Experience in Incident management .
- Experience on ticket management tools (Jira).
- Experience in L1, L2 support.
- Excellent communication skills.
- Mid level experience managing Linux environments.
- Mid level scripting / programming skills (Bash / Python / .NET ).
- Strong analytical and problem-solving skills.
- Availability to work off-hours and on-call rotations as needed.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place.
Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology.
We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
👥 Be Customer Obsessed
: “Focus on the customer and all else will follow.”
💪 Act with Integrity:
“We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative:
“We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership:
“Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results
: “You can do more by doing less, better, and faster.”
👨💼 It's All About People
“Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes
– Collaborate with a worldwide crew.
🧠 Brain Boosters
– Learning budgets, access to courses, and tools for your growth.
Builder’s Playground
– Own your tasks, own your path!
We’re big on autonomy.
Flexible Time Off
– We take recharging seriously.
Generous leave and wellness policies.
Agile Everything
– Scrum isn’t a buzzword here.
It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always.
This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps.
We’re committed to doing business sustainably and giving back to the community that fuels us.
From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do.
We’re proud to be an equal opportunity workplace that welcomes people from every walk of life.
Be bold.
Be you.
Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard.
Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
L1 & L2 Support Engineer – OMNIA and Tolling Systems
Madre Integrated Engineering · Doha
We are looking for an experienced L1 & L2 Support Engineer to provide operational and technical support for OMNIA Traffic Management Systems and Tolling Back-Office Systems . The role involves real-time monitoring, incid
Skills
2 days ago
Apply Now↗Apply Now ↗L1 & L2 Support Engineer
Arab Solutions · Doha
Provide 24/7 support for monitoring systems, perform troubleshooting, manage change requests, and ensure compliance with safety and quality standards.
Skills
5 days ago
Apply Now↗Apply Now ↗L1 & L2 Support Engineer (ITS & Tolling)
Mannai Corporation · Doha
Role: L1 & L2 Support Engineer (ITS & Tolling) #### Business Unit: Mannai Technologies #### Job Description: The L1 & L2 Support Engineer provides 24/7 operational and technical support for the OMNIA Traffic Management S
Skills
5 days ago
Apply Now↗Apply Now ↗L1 & L2 Support Engineer (OMNIA and tolling experience must )
Arab Solutions · Doha
Job Title: L1 & L2 Support Engineer Job Summary The L1 & L2 Support Engineer is responsible for delivering first- and second-level operational and technical support for the OMNIA Traffic Management System and Tolling Bac
Skills
6 days ago
Apply Now↗Apply Now ↗IT Support Engineer
LanceSoft Middle East · Doha
We have a new opportunity for " IT Support Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com Title : IT Support Engineer Location: Doha, Qatar Duration : 1 Yr-Extend Job descripti
Skills
6 days ago
Apply Now↗Apply Now ↗Technical Support Engineer
Confidential Company · Doha
Provide first and second level IT support, resolve technical issues, ensure customer satisfaction, and maintain service quality in a fast-paced environment.
Skills
1 weeks ago
Apply Now↗Apply Now ↗Senior Technical Support Engineer – Dell & VMware Technologies
Xpendless Technology · Doha
We are seeking a highly skilled and experienced Senior Technical Support Engineer with strong hands-on expertise in Dell infrastructure solutions and VMware technologies. This role is intended for a high-level technical
Skills
1 weeks ago
Apply Now↗Apply Now ↗IT Support Engineer
Technocare trading & Service · Doha
IT Support Engineer Provide comprehensive IT support services for the maintenance and upkeep of existing and new office networks, computers, servers, PCs, laptops, and network devices for our clients across Qatar. Diag
Skills
1 weeks ago
Apply Now↗Apply Now ↗IT Support Engineer / Desktop Support
RF Technologies · Doha
Job Description: IT Support Engineer / Desktop Support RF Technologies is seeking a knowledgeable IT Support Engineer / Desktop Support to join our team in Doha, Qatar. This role is crucial for providing technical suppor
Skills
1 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required