{bc}

Support Engineer

SnoonuDoha, QAT5 days agoMid-Senior
Mid-Seniorfulltime

Skills

AWSExcelJira

About This Role

Overview

🚀 Welcome to Your Next Adventure!

The ideal candidate has to be passionate for technology, customer service, and metrics.

This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.

🛠 What You’ll Get Your Hands On

  • Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
  • Investigate and troubleshoot technical problems, coordinating with other teams as needed.
  • Develop, document, and implement processes and procedures for NOC and support operations.
  • Manage incident response processes, ensuring prompt resolution and documentation.
  • Communicate effectively with stakeholders and leadership regarding status and incidents.
  • Identify opportunities for improvement in tools, systems, and team capabilities.
  • Perform root cause analysis on major incidents and outages.

🧙‍♂️ The Magic You Bring

  • 3+ years experience NOC and/or technical support teams.
  • Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS)
  • Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
  • Experience with Container orchestrator tools (K8s / ECS / etc).
  • Experience in Incident management .
  • Experience on ticket management tools (Jira).
  • Experience in L1, L2 support.
  • Excellent communication skills.
  • Mid level experience managing Linux environments.
  • Mid level scripting / programming skills (Bash / Python / .NET ).
  • Strong analytical and problem-solving skills.
  • Availability to work off-hours and on-call rotations as needed.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place.

Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology.

We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

👥 Be Customer Obsessed

: “Focus on the customer and all else will follow.”

💪 Act with Integrity:

“We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative:

“We constantly innovate and create solutions to bring a lasting positive impact.”

🏅Lead by Example and Take Ownership:

“Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results

: “You can do more by doing less, better, and faster.”

👨‍💼 It's All About People

“Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

🌐 Global Vibes

– Collaborate with a worldwide crew.

🧠 Brain Boosters

– Learning budgets, access to courses, and tools for your growth.

Builder’s Playground

– Own your tasks, own your path!

We’re big on autonomy.

Flexible Time Off

– We take recharging seriously.

Generous leave and wellness policies.

Agile Everything

– Scrum isn’t a buzzword here.

It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always.

This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps.

We’re committed to doing business sustainably and giving back to the community that fuels us.

From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do.

We’re proud to be an equal opportunity workplace that welcomes people from every walk of life.

Be bold.

Be you.

Thrive here.

Let’s Build the Future Together

Apply now to join a team where your contributions spark a change and your voice is heard.

Let’s make some magic together.

Stay in the loop—connect with us on LinkedIn!

Your resume, rewritten for this exact role.

Sign up free — Base Career tailors your CV to this job description in 60 seconds.

01 / 05

Resume Tailored to This Job

Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.

Get My Free Resume

Free · No card · 60 seconds

02 / 05

Cover Letter for This Role, Done

Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.

Get My Cover Letter

Free · No card · 60 seconds

03 / 05

See How Well You Fit This Role

See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.

Check My Fit Score

Free · No card · 60 seconds

04 / 05

Apply in One Click

Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.

Start Applying Faster

Free · No card · 60 seconds

05 / 05

Track It. Follow Up at the Right Time.

Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.

Track My Applications

Free · No card · 60 seconds

Similar Jobs

L1 & L2 Support Engineer – OMNIA and Tolling Systems

Madre Integrated Engineering · Doha

Mid-Seniorfulltime

We are looking for an experienced L1 & L2 Support Engineer to provide operational and technical support for OMNIA Traffic Management Systems and Tolling Back-Office Systems . The role involves real-time monitoring, incid

Skills

engineeringdesignproject management

L1 & L2 Support Engineer

Arab Solutions · Doha

Senior

Provide 24/7 support for monitoring systems, perform troubleshooting, manage change requests, and ensure compliance with safety and quality standards.

Skills

engineeringdesignproject management

L1 & L2 Support Engineer (ITS & Tolling)

Mannai Corporation · Doha

Mid-Senior

Role: L1 & L2 Support Engineer (ITS & Tolling) #### Business Unit: Mannai Technologies #### Job Description: The L1 & L2 Support Engineer provides 24/7 operational and technical support for the OMNIA Traffic Management S

Skills

engineeringdesignproject management

L1 & L2 Support Engineer (OMNIA and tolling experience must )

Arab Solutions · Doha

Entryfulltime

Job Title: L1 & L2 Support Engineer Job Summary The L1 & L2 Support Engineer is responsible for delivering first- and second-level operational and technical support for the OMNIA Traffic Management System and Tolling Bac

Skills

engineeringdesignproject management

IT Support Engineer

LanceSoft Middle East · Doha

Mid-Seniorcontract

We have a new opportunity for " IT Support Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com Title : IT Support Engineer Location: Doha, Qatar Duration : 1 Yr-Extend Job descripti

Skills

engineeringdesignproject management

Technical Support Engineer

Confidential Company · Doha

Senior

Provide first and second level IT support, resolve technical issues, ensure customer satisfaction, and maintain service quality in a fast-paced environment.

Skills

Systems Support EngineerDesktop Support TechnicianTechnical Service Representative

Senior Technical Support Engineer – Dell & VMware Technologies

Xpendless Technology · Doha

Seniorcontract

We are seeking a highly skilled and experienced Senior Technical Support Engineer with strong hands-on expertise in Dell infrastructure solutions and VMware technologies. This role is intended for a high-level technical

Skills

engineeringdesignproject management

IT Support Engineer

Technocare trading & Service · Doha

Mid-Seniorfulltime

IT Support Engineer Provide comprehensive IT support services for the maintenance and upkeep of existing and new office networks, computers, servers, PCs, laptops, and network devices for our clients across Qatar. Diag

Skills

engineeringdesignproject management

IT Support Engineer / Desktop Support

RF Technologies · Doha

parttime, contract

Job Description: IT Support Engineer / Desktop Support RF Technologies is seeking a knowledgeable IT Support Engineer / Desktop Support to join our team in Doha, Qatar. This role is crucial for providing technical suppor

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

2.2K+

Cover Letters & Follow-ups

1.8K+

Resumes Tailored

190.5K+

Jobs Tracked

Trusted by professionals at

PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
AI Job Platform

Stop applying blindly. Start getting hired.

Base Career automates the hardest parts of job searching — apply smarter, not harder.

AI Resume in 60s

Your resume rewritten for this exact role using the job description as the brief.

ATS-Optimized

Get past automated screening filters with the right keywords matched to each job.

Application Tracker

Track every job, follow-up, and interview in one visual kanban board.

Free plan · No credit card required