Supply Chain Manager - Manufacturing
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Key skills for this role
About the Role
Supply Chain Planning Lead the regional Sales & Operations Planning (S&OP) process to ensure alignment between demand, supply, inventory, and business objectives. Manage demand.
Key Skills for This Role
Full Job Posting
Supply Chain Planning
- Lead the regional Sales & Operations Planning (S&OP) process to ensure alignment between demand, supply, inventory, and business objectives.
- Manage demand forecasting and supply planning activities across GCC markets.
- Ensure product availability while optimizing inventory levels and working capital.
- Develop and implement strategies to improve forecast accuracy, inventory turns, and supply chain efficiency.
- Monitor and manage supply risks, proactively identifying and resolving potential disruptions.
• Customer Service Excellence
- Lead the customer service function to deliver exceptional customer experience and service performance.
- Ensure timely and accurate order processing, order fulfilment, and issue resolution.
- Establish and monitor customer service KPIs including OTIF (On-Time In-Full), order cycle time, and customer satisfaction metrics.
- Build strong relationships with key customers and commercial teams to understand requirements and continuously improve service levels.
- Drive a customer-centric culture throughout the supply chain organization.
Stakeholder Management
- Act as the key interface between Sales, Operations, Manufacturing, Logistics, Finance, and Customers.
- Influence cross-functional teams to achieve business objectives and resolve complex supply chain challenges.
- Collaborate with regional and global supply chain teams to implement best practices and continuous improvement initiatives.
- Manage relationships with logistics providers, distributors, and external service partners.
Leadership & Team Development
- Lead, coach, and develop Planning and Customer Service teams across the region.
- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Develop organizational capabilities to support business growth and evolving customer needs.
- Champion change management initiatives and process improvements.
Performance Management
- Establish and track supply chain performance metrics and service KPIs.
- Drive continuous improvement projects to enhance operational efficiency and customer satisfaction.
- Prepare and present regular performance reviews to senior management.
- Ensure compliance with company policies, procedures, and governance requirements.
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