Supervisor

Position overview

Customer service and people responsibilities

• Lead by example in customer service; respond to customer requests and complaints and resolve problems.
• Conduct store walk-throughs when requested; keep displays and paper products stocked and store areas clean.
• Direct, motivate, and support employees; respond to shift issues and report employee performance to the owner or manager.
• Assist with optimal employee coverage and fill in across areas during busy periods.

Operations responsibilities

• Follow operating, food-safety, security, health-and-safety, employment, and applicable legislative standards.
• Ensure products and packaging are merchandised and stocked; follow shift cash procedures.
• Use positioning charts and pre-rush checklists and ensure primary and secondary duties are completed.
• Monitor unsafe acts and conditions and report them to store management.
• Complete shift documentation, including waste records, and comply with store policies and evaluation reports.

Requirements

• At least six months of restaurant experience is required; prior supervisory experience is an asset.
• Thorough knowledge of Tim Hortons products and procedures.
• Approved food-safety training certification, such as Advanced.fst or ServeSafe, is an asset.
• Strong communication and interpersonal skills; ability to follow policies and work effectively in a fast-paced environment.
• Fluent English is required.
• Must be able to stand for the entire shift and lift up to 30 pounds.

Schedule

• Full-time role averaging at least 30 hours per week each quarter.
• Must be available any day of the week.

Working conditions

• Frequent or continuous use of manual dexterity in both hands.
• Frequent exposure to cold or below-freezing temperatures in walk-in refrigerators and freezers, and high heat near ovens.

Benefits

• Flexible scheduling, employee meal discount, premium rate of pay, bus-pass program, referral incentives, and support for skills development.

Hiring information

• The restaurant may be independently owned and operated by a franchisee, who may make hiring decisions.