Supervisor

Role overview

Health and safety

• Ensures team members work safely, use personal protective equipment and follow health and safety legislation and procedures.
• Reports and documents injuries, illnesses, accidents, unsafe conditions and security incidents.
• Maintains food-safety logs, including temperature records.

Team and customer operations

• Supervises team members, assists with recruitment, leads pre-shift huddles and motivates employees.
• Ensures uniform standards and provides coaching, feedback and training.
• Maintains customer-service standards, handles complaints and implements corrective actions.
• Assigns duties and floats, balances cash, and ensures the restaurant is stocked, cleaned, staffed and ready for the next shift.

Qualifications

• Previous food-service experience and excellent knowledge of Tim Hortons products and procedures.
• Strong communication and interpersonal skills, customer-service focus and consistent adherence to policies and procedures.
• Previous supervision experience is an asset.
• Successful criminal background check required for candidates considered for hire.

Workplace

• The shift supervisor role is performed in a restaurant setting.

Employment