Supervisor, Payroll Distribution
Key Skills for This Role
Full Job Posting
What you will do
- Serve as a subject matter expert to address customer escalations and concerns
- Modify priorities in line with changing business demands
- Drive operational improvements by monitoring, enhancing, and streamlining process flows with emphasis on automation and efficiency
- Respond to and/or contact colleagues as directed or required to resolve questions, issues, or escalations
- Provide leadership support as needed in related departments including, but not limited to Active Benefits, Flexible Spending Account and Retirement
- Work cross-functionally with other TriNet colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships
- Oversee daily operations of the distribution department
- Develop and maintain standards of operating procedures when needed
- Ensure regular maintenance of all hardware: printers, postage machine, and sealing machines
- Maintain positive relationships with third party vendors
- Manage cost associated with shipping
- Monitor weekly invoice statements from vendors for correct billing
- Perform weekly system back-up on software
- Maintain printing and shipping supplies along with the shipping database
- Facilitate the shipping of internal and external customer materials
- Communicate with department leadership to maintain workflow
- Provide department managers with access reports upon request
- Coordinate with IT to test and maintain remote printing location capabilities
- Print end of day reports to ensure all print jobs have been run
- Other projects and responsibilities may be added at the manager’s discretion
- Develops team members through coaching, mentorship and training opportunities
- Provide weekly or bi-weekly Performance Reporting to Colleagues via email
- Conduct weekly One-on-One with direct reports and follow up via email with discussion points and improvement opportunities (if any exists)
- Performs other duties as assigned
- Complies with all policies and standards
- Education Qualifications
- Bachelor's Degree or equivalent experience preferred
Experience
- Qualifications
- Typically 3+ years OR 5+ years of experience with High School Diploma
- Skills and Abilities
- Excellent verbal and written communication skills
- Ability to communicate with employees at all levels of the organization
- Excellent collaboration, teamwork, and interpersonal skills
- Excellent presentation and facilitation skills
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
- Proficient in Microsoft Office Suite
- Must be detailed oriented and highly organized
- General knowledge of Oracle and Microsoft based applications and databases
- Effective Time Management and Organizational skills
- Ability to follow established procedures in a timely, accurate manner
- Ability to create and comprehend reports and spreadsheets
- Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
- Ability to write reports, business correspondence, and procedure manuals.
About TriNet
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