Supervisor - Motor Claims Settlement & Operations (Arabic)

Transguard Workforce Solutions

Job Summary

Job Responsibilitie

• s:Claims Settlement Manageme
• ntManage the timely and accurate settlement of motor claims in line with policy terms, delegated authority limits, and company guideline
• s.Review and approve claims within assigned authority levels, including complex, high-value, and sensitive case
• s.Monitor claim reserves and ensure appropriate assessment of medical, workshop, ambulance, and related claim expense

s.Claims Operations & Service Delive

• ryOversee daily claims settlement activities, ensuring compliance with service standards, turnaround times, and internal control
• s.Monitor team productivity, workload distribution, and settlement performance while maintaining high customer service standard
• s.Review outstanding and ageing claims to improve efficiency and reduce backlog

s.Claim Validation & Complian

• ceVerify claim documentation, coverage eligibility, and settlement accurac
• y.Ensure compliance with policy conditions, company procedures, and regulatory requirement
• s.Manage repudiated or invalid claims with proper documentation and clear customer communicatio
• n.Operational Coordinati
• onPlan and prioritize workflow to ensure efficient claims processing and resource utilizatio
• n.Supervise settlement payments and coordinate with legal teams and internal stakeholders on claims-related matters, including litigation and court case

s.Team Leadership & Developme

• ntLead, coach, and support team members to achieve operational goals and maintain service excellenc
• e.Provide technical guidance on claim assessments, settlement decisions, and policy interpretatio
• n.Monitor work quality and contribute to process improvement initiative

s.Cost Control & Reporti

• ngControl settlement costs through effective liability assessment, coverage validation, and repair cost managemen
• t.Support negotiations with workshops and service providers to achieve cost-effective outcome
• s.Prepare operational and performance reports, ensure governance compliance, and escalate risks or operational issues when require
• d.

Job Requiremen

• ts:Bachelor's Degree in Business Administration, Insurance, Finance, or a related fie
• ld.4-6 years of relevant experience in Motor Claims, Claims Settlement, or Insurance Operatio
• ns.Prior experience
• in supervis
• ing claims teams is preferr
• ed.Full professional proficiency
• in English and Ara
• b
• ic.Certification
• s: Certificate in Insurance (C
• II)Associate in Risk Management (A
• RM)Diploma/Associate of the Chartered Insurance Institute (Dip CII / AC
• II)Associate in Insurance Services (A