Supervisor-Front Office

Dubai Investment Park, Dubai, United Arab Emirates, United Arab Emirates, 392009VIEW ON MAP

Located Remotely?

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Enter Marriott Rewards information.

Ensure rates match market codes, document exceptions.

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Complete cashier and closing reports.

Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary.

Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges.

Balance and drop receipts.

Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures.

Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards.

Enter and locate information using computers/POS systems.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

德爾塔酒店致力於打造貼心周到、愜意無憂的旅行體驗，竭力滿足當今旅行常客的基本需求。我們提供優質服務及旅程所需，為每一位賓客排憂解難。德爾塔酒店員工心懷熱忱、博學多才、能力超群，他們悉心服務，讓賓客能夠全然投入重要之事。憑藉在加拿大、英國和美國的強大影響力，德爾塔酒店開始加快拓展步伐，進軍全球各地市場。我們誠邀各位擅長提供高效服務和專注重要細節的行業人才加入德爾塔酒店團隊。加入萬豪旗下品牌德爾塔酒店，便是加入萬豪國際集團的非凡品牌組合。從

這裡

揚帆啟程，發揮個人價值，

追求

人生目標，

加入

卓越國際團隊，

展現

真我風采。