Supervisor-Front Office

Dubai Investment Park, Dubai, United Arab Emirates, United Arab Emirates, 392009VIEW ON MAP

Located Remotely?

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Enter Marriott Rewards information.

Ensure rates match market codes, document exceptions.

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Complete cashier and closing reports.

Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary.

Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges.

Balance and drop receipts.

Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures.

Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards.

Enter and locate information using computers/POS systems.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

델타 호텔은 여행을 자주 떠나는 여행객들이 언제나 원활하게 여행할 수 있도록 세심하게 설계된 여행 경험을 제공합니다. 고객에게 필요한 부분은 완벽하게 제공하고 불필요한 것들은 없애고자 최선을 다합니다. 델타 호텔 바이 메리어트는 고객이 가장 중요한 것에 집중할 수 있도록 항상 따뜻하고 안정된 분위기를 제공합니다. 캐나다, 영국, 미국에서 강력한 입지를 확보한 델타 호텔 바이 메리어트는 전 세계 시장에서 빠르게 확장하고 있습니다. 목적이 있는 서비스를 제공하는 것과 중요한 세부 사항에 집중하는 것을 즐긴다면 델타 호텔 바이 메리어트의 채용 기회를 살펴보시기 바랍니다. 델타 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다.

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