Supervisor

Overview

• A CLIENT CHAMPION

• Leads the team to initiate and develop long-term relationships with clients
• Monitors CRM targets for boutique and per stylists and helps the team to reach them
• Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
• Supervises client database with consistent follow up of staff client books
• Coordinates contact campaigns, gifting campaigns and other clients’ activations

• AN OMNICHANNEL BUSINESS Promoter

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
• Assists Store Manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy
• Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member
• actively participates in commercial activities and proactively proposes new ideas to improve business
• O IS aware of local trading environment and competitors’ activities

• A TEAM LEADER

• Organizes energizing team briefings and ensures consistently high level of motivation
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports recruitment and induction of team
• Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Is an active member of management community: shares best practices, asks, provides support

• AN OPERATIONS EXCELLENCE SUPERVISOR

• Supervises impeccable boutique environment and teams grooming
• Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store and BOH management and sustainability
• Supervises all stock management related tasks
• Oversees compliance of established Richemont policies and standards
• We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.