Stylist - Temp

Overview

• A Chloé Stylist is An ambassador of the Maison, in charge of welcoming every guests into the Chloé family.
• He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
• A Chloé Stylist is:
• A Client Relationship Owner o Delivers exceptional Customer Service and Takes pride in Developing long-term relationships o Is aware of CRM targets and actively engages in all actions to reach them o Impelements personalised rech -out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe o Consistently captures client data and takes notes of ALL qualitative information o Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
• An Omnichannel Business Partner O Has at heart to offer excellent customer service and delivers strong business performance o Uses all omnichannel services available to grow sales o Is aware of store and individual sales and KPI targets and actively engages in all actions to reach them o Actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO o Consistently works to achieve given sales, KPIs and CRM targets O Is aware of local trading environment and competitors ‘activities
• An Opperations Excellence Supporter O Ensures Impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers o Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time O Implements all guidlines related to store and both management and participates in inventories o Supports after sales clients and follows up to ensure impeccable sales and after sales service o Complies with established Richemont policies and standards