Stylist

Overview

A Chloe Stylist Is

• A Client Relationship owner
• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
• An omnichannel business partner
• has at heart to offer excellent customer service and delivers strong business performance
• uses all omnichannel services available to grow sales
• is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
• actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors activities

• An Operations Excellence Supporter

• Ensures Impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards
• We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.