Supervisor, Customer Service

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

• Supervision of the Par Health Customer Service team.

• Lead the day-to-day operations of the Customer Service department as they relate to all customer care activities.

• Establish and monitor the necessary metrics to track key activities and measures departmental performance.

• Constantly improve productivity and service through researching best practices and leading improvement efforts/projects.

Assist with the development of current and future state value stream maps and continuous improvement plans, as well as the implementation of those plans.

• Coordinate and facilitate activities that respond to customer and market needs through collaboration with Trade Compliance and Commercial Operations.

• Monitor and adhere to departmental budget.

Represent the department in cross-functional team meetings with Supply Chain, Finance, IS, Sales, Marketing, Commercial Operations, Quality and Manufacturing.

• Serve as customer advocate and provide high level problem resolution and escalate issues to management.

• Enters and maintains database records of customer profiles and prepares and maintains status reports.

• Processes and adjusts database for returned goods by entering orders, credits, etc.

• All other duties as assigned.

• B.S. / B.A. in Business or related field (preferred) or commensurate experience.

• Bachelor's degree (B.S./B.A.) in Business or a related field preferred; Associate's degree with 7+ years of relevant experience will be considered.

• 5-7+ years experience including Customer Service, distribution, inventory management, invoicing, marketing and sales

• Pharmaceutical experience strongly preferred.

• At least 2+ years of supervisory experience required.

Normal office conditions

Travel required (<10%)

OPERATIONAL RELATIONSHIPS : Frequent communication and working relationships with manufacturing sites, distribution centers, different functions within and outside the company (quality, commercial operations, supply chain, distribution, finance, marketing).

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this

classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees

assigned to this position.

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.