Superintendent - Operations

Role overview

Operations and client management

• Supervise operations executives and administrative staff, including recruitment, training and performance evaluation.
• Develop SOPs, monitor workflows and improve operational efficiency and productivity.
• Coordinate with Finance, Sales, Customer Service and other departments for seamless service delivery.
• Serve as primary contact for key clients, meet service expectations and resolve inquiries, concerns and feedback.

Port coordination and compliance

• Coordinate vessel arrivals, departures and port services with port authorities, terminal operators, customs officials and other parties.
• Ensure compliance with port regulations, security protocols and safety standards.
• Update clients about vessel schedules, berth allocations and port conditions.

Financial and risk management

• Oversee budgets, cost control and revenue generation; review and approve invoices, billing statements and financial reports.
• Identify cost-saving and revenue-growth opportunities in the ship agency business.
• Identify and mitigate safety, regulatory and financial risks; promote safety, security and environmental stewardship.

Education and experience

• Bachelor’s degree in maritime studies, logistics, business administration or a related field.
• Several years of ship agency operations experience with progressively responsible roles; proven shipping-agency experience is specified.
• Experience managing key client accounts and branch administration.

Skills and additional qualifications

• Strong leadership and managerial skills and the ability to motivate a team.
• Excellent communication, negotiation and interpersonal skills.
• Sound knowledge of maritime industry practices, port operations, shipping regulations and international trade.
• Analytical and problem-solving ability, including data-driven decision-making.
• Proficiency with relevant port management systems, shipping software and Microsoft Office.
• Written and spoken English proficiency is essential.
• A master’s degree or professional certification such as Chartered Shipbroker or Certified Port Executive may be advantageous.