Supercompute Operations Specialist - Memphis

ABOUT THE ROLE:

RESPONSIBILITIES:

• Staff a 24/7 rotation that owns incident management end to end, from customer impact (internal Grok teams and external datahall tenants) back to the facility.
• Hold central control authority: determine what compute is impacted or drained and own the system-wide response.
• Own day-to-day site sustainment operations, including resolving issues impacting rack-level compute.
• Disposition daily issues across both Site Ops (compute) and Fac Ops (power and cooling).
• Lead acceptance and deployment testing campaigns to bring new data halls fully online.
• Develop production scripts and automation for new datahall bring-up, and build the automation behind the NOC Bot.
• Develop and maintain manufacturing-planning-style work instructions so technicians work more efficiently and safely.
• Own and document the live, changing state of datahall operation as new halls come online.
• Enable Site Ops and Fac Ops technicians to do their jobs more efficiently and safely to increase GPU uptime.

BASIC QUALIFICATIONS:

• High school diploma or equivalent and 2+ years of experience in datacenter, critical facilities, HPC, or similar large-scale operations. An Associate's or Bachelor's degree in a technical field is a plus.
• Must be able to work a 24/7 rotating schedule, including nights, weekends, and holidays as needed.
• Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use.
• Must be willing to work extended hours as needed during incidents or datahall bring-up.
• SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

PREFERRED SKILLS AND EXPERIENCE:

• System-level knowledge of datacenter sites spanning compute, network, power, and cooling.
• Experience owning or running incident response in a 24/7 operations environment.
• Specialized troubleshooting skills across rack-level compute and facility systems.
• Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters.
• Production scripting and automation experience (e.g., Python, Bash).
• Experience writing work instructions, procedures, or manufacturing planning for technicians.
• Experience supporting GPU, AI, or high-performance computing environments at scale.
• Ability to communicate clearly with technicians, engineers, and internal and external customers during live incidents.
• Enthusiasm for SpaceXSI's mission and ability to thrive in a fast-paced, high-ownership environment.
• High school diploma or equivalent and 2+ years of experience in datacenter, critical facilities, HPC, or similar large-scale operations. An Associate's or Bachelor's degree in a technical field is a plus.