SUCCESS MANAGER (ERP IMPLEMENTATION)
Skills
About This Role
**Location:** Dubai Silicon Oasis
**Salary:** Based on experience
Summary
We are seeking an experienced and proactive **Success Manager (ERP Implementation)** to lead customer onboarding, system implementation, and long-term client success initiatives.
The ideal candidate will have strong ERP/system implementation experience, preferably within the education or EdTech sector, along with excellent communication, analytical, and stakeholder management skills.
Duties & Responsibilities
- Serve as the primary point of contact for customers throughout implementation and onboarding processes
- Manage successful ERP/system implementation and ensure smooth customer adoption
- Collaborate with Sales, Product, and Customer Support teams to deliver seamless customer experiences
- Analyze customer requirements and provide tailored solutions, training, and best-practice guidance
- Build and maintain strong client relationships as a trusted advisor
- Conduct regular client meetings, progress reviews, and follow-ups to ensure customer satisfaction
- Monitor customer usage, adoption, and performance metrics to identify improvement opportunities
- Resolve operational and system-related issues proactively
- Prepare reports, implementation updates, and customer success documentation
- Stay updated on industry trends, ERP systems, and education technology developments
Requirements
- Bachelor’s degree in a relevant field
- Minimum **5 years of experience in systems/ERP implementation**
- Experience within the **EdTech or education industry is highly preferred**
- Strong proficiency in **Microsoft Excel (mandatory)**
- Knowledge of **AI tools and technologies**
- Knowledge of **MySQL is an advantage**
- Excellent communication, presentation, and stakeholder management skills
- Strong problem-solving and analytical abilities
- Highly organized with strong attention to detail
- Ability to work independently and within a fast-paced team environment
- Pay: AED12,000.00 - AED18,000.00 per month
Application Question(s)
- Nationality?
- How many years experience do you have in ERP Implementation?
- Do you have experience in the Education Technology sector?
- Do you have experience using AI tools and technologies?
- Are you proficient in MySQL?
- Current and Expected Salary?
- Immediate Joiner?
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