Customer Success Manager (APAC)
Customer Success Manager – Oman (Muscat) Job Description - Customer Success Manager About Uptime AI Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize operations through advanced analytics and domain expertise.
Skills
About This Role
About Uptime AI
Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize
operations through advanced analytics and domain expertise.
Role Overview
We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving
adoption and ensuring measurable business outcomes from UptimeAI’s platform.
This role focuses on bridging operations, data, and decision-making—enabling customers to translate insights into actions
that improve reliability, efficiency, and cost outcomes.
Work Structure is Hybrid, however, the role involves regular on-site engagement with customers across key industrial
location
s in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of
ongoing customer support and collaboration.
Customer Engagement & Value Delivery
- Build strong relationships across operations, maintenance, and leadership teams
- Drive adoption of the platform within day-to-day workflows
- Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)
- Track and communicate business impact to stakeholders
Domain & Solution Application
- Understand plant operations, maintenance, and reliability workflows
- Interpret insights and connect them to practical actions and outcomes
- Translate technical findings into clear, business-relevant recommendations
Stakeholder Management & Communication
- Engage with cross-functional stakeholders and align them toward common outcomes
- Communicate effectively across levels — from operators to senior leadership
- Conduct training sessions and enable teams to effectively use the platform
Collaboration & Execution
- Work closely with internal teams (product, data, engineering) to address customer needs
- Support creation of case studies and success stories
- Act as a local coordination point for customer communication and reporting
What Success Looks Like
- Measurable improvements in reliability, efficiency, and operational performance
- Strong adoption across customer teams
- Faster and more consistent decision-making using insights
- Clear demonstration of business value and ROI
Must-Have
- Experience in Oil & Gas, Power, Chemicals, or similar industries
- Background in operations, maintenance, reliability, or customer-facing technical roles
- Strong communication and stakeholder management skills
- Structured problem-solving and ability to work independently
- Ability to translate technical insights into business impact narratives
Good-to-Have
- Experience with predictive maintenance, analytics, or digital solutions
- Exposure to customer success, consulting, or SaaS environments
- Familiarity with enterprise systems (SAP, CMMS, historians, etc.)
Additional Information
- Role requires regular on-site engagement with customers in Oman
- Travel may be required
- Candidate should be based in Oman
Why Join Uptime AI
- Work on cutting-edge industrial AI solutions
- Directly influence customer outcomes and business impact
- Be part of a fast-growing, global team
- This role is not just about managing customers it is about driving measurable operational and business outcomes and
- becoming a trusted partner in the customer’s journey toward intelligent, data-driven operations
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