Student Support Officer
Role Overview
Own the on-campus student lifecycle from onboarding and arrival coordination through queries, campus activities, academic progression, documentation, and re-enrollment.
Independently manage escalations, coordinate across Admissions, Academics, Finance, and Compliance, supervise junior student services staff, and keep processes running with minimal oversight.
Key Skills for This Role
Full Job Posting
Location and department
- The role is based at the Dubai campus in Student Services.
Role scope
Own the on-campus student lifecycle from onboarding and arrival coordination through queries, campus activities, academic progression, documentation, and re-enrollment.
Independently manage escalations, coordinate across Admissions, Academics, Finance, and Compliance, supervise junior student services staff, and keep processes running with minimal oversight.
Student lifecycle and case resolution
- Coordinate arrivals and orientation, account activation and deactivation, re-enrollments, course changes, and academic progression tracking.
- Act as the first escalation point for student queries and issues and coordinate case resolution within defined SLAs.
Visa, compliance, and records
- Coordinate visa renewals, cancellations, and related immigration processes with the visa team under UAE regulations.
- Maintain accurate, audit-ready documentation and oversee Bonafide Letters, NOCs, Recommendation Letters, Student ID cards, and student records.
Student coordination and engagement
- Track academic performance for scholarship eligibility and communicate revised fee structures with Finance as needed.
- Coordinate accommodation bookings and airport pickups for new arrivals where applicable based on the student's country of origin.
- Plan orientation programs and campus events and represent Student Affairs in cross-departmental and external-partner coordination.
Reporting and supervision
- Maintain task sheets and report regularly to management on assigned tasks and student cases.
- Supervise junior student services staff.
Qualifications and experience
- Fluent written and spoken Spanish is essential.
- At least 3 years of student affairs experience is mandatory.
- Ability to work independently and manage escalations.
- Strong stakeholder management, organizational, and reporting skills.
- Student affairs experience in the education sector is preferred.
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