Student Support
Role Overview
Senior Executive – Student Affairs in Student Services at the Dubai campus.
Own the campus student lifecycle from onboarding and arrival coordination through academic progression, documentation, and re-enrollment.
The role includes independent escalation management, cross-department coordination, and supervision of junior student services staff.
Key Skills for This Role
Full Job Posting
Role overview
Senior Executive – Student Affairs in Student Services at the Dubai campus.
Own the campus student lifecycle from onboarding and arrival coordination through academic progression, documentation, and re-enrollment.
The role includes independent escalation management, cross-department coordination, and supervision of junior student services staff.
Student lifecycle and case resolution
- Manage arrival coordination, orientation, account activation and deactivation, re-enrollments, course changes, and academic progression tracking.
- Handle student queries and escalations, liaising with relevant departments to close cases within defined SLAs.
Compliance and records
- Coordinate visa renewals, cancellations, and related immigration processes with the visa team in line with UAE regulations.
- Oversee Bonafide Letters, NOCs, Recommendation Letters, and Student ID cards; maintain and audit accurate, secure, audit-ready student records.
Student coordination and engagement
- Track academic performance for scholarship eligibility and communicate revised fee structures in coordination with Finance.
- Coordinate accommodation bookings and airport pick-ups for new arrivals where applicable based on country of origin.
- Plan orientation programs and campus events, and represent Student Affairs in coordination with internal departments and external partners.
Reporting and coordination
- Maintain task sheets and provide regular management status reports on assigned tasks and student cases.
- Coordinate with Admissions, Academics, Finance, Compliance, Marketing, and external partners.
Requirements
- At least three years of student affairs experience is mandatory; education-sector experience is preferred.
- Fluent written and spoken Spanish is essential.
- Able to work independently and manage escalations; strong stakeholder management, organizational, and reporting skills.
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