Student Enrolment Associate
Role Overview
A sales-oriented, front-line role in the Student Recruitment Department and a first point of contact for prospective students and their families.
The associate manages enquiry channels, qualifies and nurtures leads, and guides prospects toward campus visits, consultations, applications, and registration.
Success involves fast professional responses, structured follow-up, accurate CRM records, and smooth handovers to school-based enrolment advisors.
Key Skills for This Role
Full Job Posting
Role overview
A sales-oriented, front-line role in the Student Recruitment Department and a first point of contact for prospective students and their families.
The associate manages enquiry channels, qualifies and nurtures leads, and guides prospects toward campus visits, consultations, applications, and registration.
Success involves fast professional responses, structured follow-up, accurate CRM records, and smooth handovers to school-based enrolment advisors.
Enquiry handling and lead support
- Respond promptly and professionally to inbound calls, WhatsApp messages, emails, missed calls, and general enquiries within agreed response-time standards.
- Manage the university's main enquiry channels using approved sales talk-tracks and templates.
- Qualify prospects by intent, urgency, decision-maker involvement, and readiness to progress.
- Nurture qualified leads, provide document guidance, follow up systematically, and support progression to paid applications.
- Engage and warm leads for the School of Communication & Creative Industries and support leads and applicants for the School of Management.
Events, registration, and CRM
- Invite prospects to open days, campus visits, webinars, and faculty sessions; confirm attendance and conduct post-event follow-up.
- Capture event leads and convert interest into campus visits, consultations, or applications.
- Support accepted and paid students through registration with payment reminders, missing-document follow-up, and student-account guidance.
- Provide cross-school support during peak periods, urgent cases, events, and staff absences.
- Maintain CRM records with notes, pipeline stages, next actions, follow-up dates, and assigned tasks.
Essential qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience.
- At least 1–2 years in sales, customer service, call centre, admissions, or a similar customer-facing role; education experience is ideal.
- Excellent verbal and written English communication; Arabic is an advantage.
- Strong organisation and accuracy when managing high enquiry volumes and follow-ups.
- Results-driven, target-oriented mindset and commitment to helping students make informed decisions.
- Proficiency in MS Office and confidence learning new systems.
Desirable experience
- Experience using a CRM or student pipeline management system is desirable.
- Familiarity with UAE higher education admissions processes and requirements is desirable.
- Experience supporting recruitment events, open days, or webinars is desirable.
Benefits and development
- The posting offers health and life insurance, annual leave, onboarding and systems training, and development pathways within Student Recruitment.
- The company overview also describes benefits for eligible employees, including housing allowance, annual flights, children's education allowance, relocation support, professional development, and international health insurance.
About Canadian University Dubai
The university states that it was established in 2006 and describes its City Walk campus as offering laboratories, research facilities, media studios, high-tech classrooms, a theatre, gymnasium, student centre, dining, and entertainment facilities.
The university describes itself as inclusive and supportive and welcomes applications from qualified candidates of diverse backgrounds.
Compensation
- Competitive monthly salary.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at CANADIAN UNIVERSITY DUBAI
Marketing Analytics & Artificial Intelligence Faculty
, UAE
Canadian University Dubai seeks faculty in Marketing Analytics and Artificial Intelligence to teach, conduct research, develop curriculum, and support academic operations. Candidates need a relevant PhD, university-level
Marketing Technology & Customer Analytics Faculty
, UAE
Canadian University Dubai seeks faculty at Assistant Professor or Associate Professor rank in Marketing Technology and Customer Analytics. The role combines undergraduate and graduate teaching, curriculum development, st
Entrepreneurship Faculty
, UAE
Canadian University Dubai is seeking Entrepreneurship Faculty to teach undergraduate and postgraduate courses, supervise students, conduct research, and contribute to academic leadership. Applicants must hold a relevant
Financial Technology (Fintech) Faculty
, UAE
Canadian University Dubai is seeking Financial Technology faculty at Assistant Professor and Associate Professor ranks for teaching, research, curriculum development, and academic service. Applicants need a relevant PhD,
Digital Marketing Faculty
, UAE
Canadian University Dubai is hiring Digital Marketing faculty at Assistant Professor and Associate Professor ranks to teach, research, develop curriculum, and support academic initiatives. Applicants need a PhD in Digita
Marketing Analytics & Artificial Intelligence Faculty
, UAE
Marketing Technology & Customer Analytics Faculty
, UAE
Entrepreneurship Faculty
, UAE
Financial Technology (Fintech) Faculty
, UAE
Digital Marketing Faculty
, UAE