Student Accounts Coordinator

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the first point of contact for students and parents regarding tuition fees, payment deadlines, installment plans, and account balances.
• Provide clear explanations of university financial regulations and procedures.
• Respond promptly to student emails, phone inquiries, and walk-in requests.
• Issue student account statements and tuition fee profiles upon request.
• Follow up with students regarding pending payments and outstanding balances.
• Assist students with online financial requests during the academic year.
• Coordinate politely and professionally in cases of returned cheques and notify students accordingly.
• Maintain high service standards aligned with university student experience objectives.
• Ensure timely posting of transactions into the ERP system.
• Assist in processing student refund documentation for review and approval.
• Record debit/credit adjustments as instructed by the Student Accounts Officer/Supervisor.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Accounting/Finance or relevant education with 2 years of experience directly related to the duties and responsibilities specified.

KNOWLEDGE & SKILLS:

• Ability to gather data, compiles information, and prepares reports.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to calculate numbers, correct entries, and post to records.
• Ability to secure and handle cash.
• Should be Familiar with the accepted clerical accounting practices involved in processing forms, reconciling accounts and compiling basic financial statements.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

SUPERVISION:

Report to: Student Account Supervisor

Subordinates: N/A