Administrative Assistant (UAE Nationals Only)

Key Responsibilities

• Coordinate and schedule psychological counseling appointments and maintain the Counseling Unit’s calendar.
• Receive and respond to student inquiries in a professional, welcoming, and sensitive manner.
• Provide administrative support to counselors in managing appointments, documentation, referrals, and follow-up activities.
• Maintain accurate and confidential administrative records and ensure that student information is handled in accordance with university policies and confidentiality requirements.
• Prepare correspondence, reports, forms, attendance records, and other administrative documents.
• Support the organization and coordination of counseling-related activities, workshops, awareness campaigns, and student programs.
• Maintain organized electronic and physical filing systems.
• Coordinate internal communications with relevant university departments when required.
• Assist with data collection, statistics, and routine reports related to Counseling Unit activities.
• Support the smooth day-to-day operation of the Counseling Unit and assist with other administrative tasks as assigned.
• Handle sensitive student interactions with professionalism, empathy, discretion, and respect.
• To provide efficient administrative and operational support to the Counseling Unit, ensuring the smooth coordination of psychological counseling services, student appointments, records, communications, and daily office operations while maintaining a high level of confidentiality, professionalism, and sensitivity when dealing with students.
• Bachelor’s degree in Psychology or Business Administration or any related field
• Minimum of 3 years of relevant administrative experience.
• Fluency in both Arabic and English, with strong written and verbal communication skills.
• Previous experience working in a student-facing or service-oriented environment is highly desirable.
• Experience handling confidential or sensitive information is preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• High level of confidentiality, discretion, and professional ethics.
• Ability to communicate respectfully and sensitively with students from diverse backgrounds.
• Strong attention to detail and accuracy in administrative work.
• Ability to manage multiple tasks, appointments, and priorities effectively.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint.
• Ability to maintain accurate records and prepare basic reports and correspondence.
• Professional, approachable, patient, and service-oriented attitude.
• Ability to work independently as well as collaboratively with counselors and other university departments.
• Ability to remain calm and professional when dealing with sensitive or emotionally challenging situations.
• Willingness to learn and follow university procedures related to student support and confidentiality.

Required Qualifications and Experience

Required Skills and Competencies

Qualifications

• Bachelor’s degree in Psychology or Business Administration or any related field