Strategic Customer Manager

Overview

Strategic Customer Manager

• Sales Growth & Customer Acquisition

• Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment.
• Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids.
• Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions.

• Consultative Selling & Value Creation

• Recommend tailored solutions based on customer needs using deep industry knowledge.
• Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
• Position DHL as a trusted advisor through consultative selling and value-added services.

• Customer Relationship Management

• Build rapport and trust with SBC accounts by understanding their business and market dynamics.
• Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.
• Introduce additional services to enhance customer value and loyalty.

• Sales Planning & Campaign Execution

• Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
• Maintain a personal sales plan focused on new business acquisition and revenue growth.
• Achieve specific volume growth targets in assigned areas of the business.

• CRM & Pipeline Management

• Perform all aspects of the sales process and update all relevant activities in CRM daily.
• Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.
• Monitor offer validity and renew terms to maintain competitiveness.

• Implementation & Onboarding Support

• Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.
• Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.

• Market Intelligence & Collaboration

• Share insights on market trends, competitor activity, and customer feedback with internal teams.
• Use networks within Deutsche Post DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.
• Align sales efforts with regional and product strategies.

• Compliance & Sustainability Awareness

• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities.
• Promote DHL’s green logistics solutions as part of the customer value proposition.
• Now, here is what we need from you!
• Minimum 5 years industry experience
• Proven success in new business acquisition
• Experience managing medium to large, complex customer accounts
• Undergraduate degree
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

Our

• TOP EMPLOYER prestigious certification
• attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization is an ongoing key focus area.
• We aspire to become the undisputed leader in our industry,
• when people think of forwarding; we want them to think DGF
• because we have:
• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision

Our Mission

Our Purpose

Our Goals