Deputy Manager - OFR Operations

About Ocean Freight Operations

Job Summary

Operational Excellence

• Ensure cost-effective and high-quality export ocean freight operations.
• Assist in procuring and managing cargo capacity efficiently, overseeing all port operations.
• Ensure operational compliance and error-free documentation.
• Responsible for the smooth execution of export shipments, adhering to customer requirements, country regulations, and customs trade practices.
• Ensure regulatory compliance related to AMS, ACI, ISF, and FMC filing.
• Implement CW1 Best Practices, including auto rating, auto costing, timely and accurate cost estimation, billing, ESI & E-Booking, milestone updating, and file closure.
• Achieve set operational performance targets.
• Proactively address and manage operational irregularities.
• Efficiently handle customer complaints and plug potential revenue leakages.
• Avoid claims and penalties due to service failures.
• Adhere to agreed SOP/COP for releasing documents to customers (Cash/Credit).
• Manage the vendor payment process and shipment tracking.
• Coordinate with Gateway Operation Team for CFS stuffing containers & consol.
• Collaborate with PCM team for carrier rates filing.
• Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.
• Drive the implementation of sustainable environmental practices within the ocean freight operations, contributing to corporate social responsibility goals.

Stakeholder Management

• Enhance customer satisfaction by delivering exceptional services.
• Manage relationships with carriers, suppliers, and the network.
• Interface with the sales team and customer service team.

Customer & Network Support

• Enhance customer satisfaction through best-in-class services.
• Record complaints concerning all export shipments.
• Address and resolve network-related issues.
• Maintain regular communication with sales and support teams.

Functional Competencies

• Product Knowledge: Thorough knowledge of products, services, and logistics industry.
• Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
• Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
• Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.

Behavioral Competencies

• Agility: Ability to adapt quickly to changing operational needs and environments.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.
• Team Collaboration: Collaborating across teams for smooth operations.
• WHO CAN APPLY?

Must Have

• 2-3 years of experience in the shipping/logistics industry for Executive/Sr. Exec.
• 4-5 years of experience in the shipping/logistics industry for AM/DM
• Bachelor’s degree in any field.
• Proven experience in running smooth operations processes.
• Basic problem-solving skills to address common challenges.
• Proficient in Email writing and verbal communication with internal and external coordination.

Preferred

• Courses and certifications in business administration, operations management.
• Completed Cargo Basic and Dangerous Goods courses.