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Strategic Contract Manager

NS&I
London, GBR
Full-time
Onsite
£68,000–£77,000,
Discovered 1 weeks ago
Strategic contract managementSupplier relationship managementMulti-supplier contract managementContract mobilisation and exitContract performance and compliance managementContract risk and resilience management

Full Job Posting

Role overview

NS&I is recruiting Strategic Contract Managers to strengthen commercial and contract management capability during its transformation programme.

The role manages strategic suppliers across critical Gold contracts in a four-contract supplier model involving IBM, Atos, and SSL.

The position supports essential services for NS&I customers and the UK economy.

Location and work pattern

  • The role can be based at one of four UK offices: London, Durham, Lytham, or Glasgow.
  • The organisation works in a hybrid way, with colleagues expected to work at their chosen office location for 40% of the working month.
  • The Lytham office is planned to move to Preston in autumn 2026.

Job description

  • Manage relationships and interfaces with strategic suppliers across critical contracts.
  • Own contract delivery, performance, compliance, risk, and resilience from mobilisation to exit.
  • Collaborate with suppliers, programme teams, Enterprise Service Management, Commercial, and specialist experts.
  • Protect service integrity, value for money, and contractual outcomes.
  • Maintain assurance, audit trails, continuity arrangements, and governance.

Person specification

  • Demonstrate significant experience managing complex contracts from mobilisation to exit in a multi-supplier environment.
  • Understand solutions, resolve disputes, and build influential senior supplier relationships.
  • Bring expertise and experience in at least one relevant service area, such as outsourced operational services; banking, payment, data, or accounting systems; cloud, AI, automation; or integration and service management platforms.

Relevant service areas

  • Relevant outsourced operational services include telephony, printing, offshoring, and customer contact centres.
  • Other relevant expertise may include core banking systems, payment standards and regulations, data warehouses, business intelligence, general ledger and accounting systems, BIAN, legacy data migration, PRA and FCA banking engine regulations, COTS products, cloud, AI, and automation.
  • Relevant technical service areas may include integration, cloud and AI, ServiceNow, SIAM, ITSM, and security operations centres.
  • Desirable, non-mandatory experience includes digital channels, retail banking, customer experience and CSAT, IDAM, customer journeys and analytics, and digital experience standards.

Salary and benefits

  • The listed salary range is £68,000–£77,000, with location-specific ranges shown for London and other offices.
  • The role offers a Civil Service Pension with an employer contribution of 28.97%.

Employment details

  • The role is permanent and full-time.
  • Three positions are available.

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