Strategic Account Manager

The Strategic Account Manager is responsible for developing, maintaining, and expanding relationships with our most critical and high-value clients. Serving as the lead point of contact for assigned strategic accounts, this role focuses on deeply understanding the client's business objectives and aligning our solutions to drive mutual growth. The ideal candidate will be a trusted advisor to key stakeholders, ensuring client satisfaction, maximizing retention, and identifying new avenues for revenue generation.

Proactive engagement with existing customers and new prospects to identify all coatings needs/opportunities

Act as the primary point of contact and build long-term, trusted advisor relationships with key stakeholders and executive sponsors within assigned strategic accounts.

Conduct regular business reviews with clients to ensure alignment on goals, demonstrate ROI, and address any challenges.

Navigate complex client organizations to identify and engage decision-makers.

Develop and execute comprehensive, multi-year strategic account plans that align with both the client's objectives and our company's business goals.

Identify opportunities for continuous improvement and innovation within the client's operations using our product/service portfolio.

Anticipate client needs and proactively propose solutions that drive value.

Research and quantify new and existing customer and market opportunities

Exceed revenue and profitability targets for the strategic account portfolio.

Identify and close up-sell and cross-sell opportunities by expanding the footprint of our solutions within the client's organization.

Lead complex negotiations and contract renewals, ensuring mutually beneficial agreements.

Use market based pricing to achieve/increase profitability

Utilize plant capacity to increase margins

Improve customer/product mix

Support Finance and Gross Margin review process to exceed 80/20 profitability targets on new and existing business pricing

Cross functional people leadership as we work together to exceed targets through projects and opportunities

S&OP leadership to best utilize our plants and support operational planning

Collaborate with operations to best utilize plant capabilities & capacities

Coordinate internal resources—including sales, product development, marketing, operations, and customer support—to meet client expectations and deliver seamless solutions.

Serve as the voice of the customer internally, providing actionable feedback to product and leadership teams to influence future offerings.

Escalate and resolve critical client issues promptly by collaborating with the appropriate internal departments.

Use 80/20 to drive business decisions using data

Track key account metrics (e.g., revenue forecasts, customer health scores, retention rates) and report on account status to executive leadership.

Maintain accurate and up-to-date account records, pipeline data, and activity logs in the CRM system.

Find ways to better utilize CRM system to provide more market intelligence and automate reporting

Lead market research by analyzing trends and competition

Support Coatings long-term strategic plannings

Day One

Competitive health, dental & vision insurance coverage

Employee Assistance Program

After 90 days of continuous employment

Maternity Leave (12 weeks at 100% pay)

8 weeks of short term disability leave paid at 100%

4 weeks of paid parental leave paid at 100%

Paternity Leave (4 weeks at 100% pay)

Competitive time-off policies

Tuition Reimbursement

To view full benefits information: MyModine Benefits

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.

#LI-Remote

The salary range for this position is estimated in good faith to be [minimum amount – maximum amount]. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.

This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.