Strategic Account Manager

Strategic Relationship Leadership

Revenue Growth & Commercial Ownership

Customer Success & Value Realisation

Executive Engagement & Thought Leadership

Cross-Functional Leadership

Experience & Qualifications

Our Interview Practices

Responsibilities

• Serve as the senior relationship owner for a select portfolio of strategic enterprise accounts across ANZ.
• Build trusted advisor relationships with C-suite executives, business leaders and key decision-makers.
• Develop multi-year account strategies aligned to customer business priorities and growth objectives.
• Lead Executive Business Reviews and strategic planning discussions with senior stakeholders.
• Establish broad stakeholder coverage and strengthen executive sponsorship across assigned accounts.
• Drive net revenue retention through renewals, expansion, upsell and cross-sell opportunities.
• Identify whitespace opportunities and develop growth plans within existing accounts.
• Partner closely with Sales leadership to execute strategic account growth initiatives.
• Influence purchasing decisions by aligning solutions to customer business outcomes and strategic priorities.
• Maintain accurate forecasting and account planning for all strategic opportunities.
• Ensure customers achieve measurable business outcomes and realise value from their investment.
• Develop success plans that support customer objectives while strengthening long-term partnerships.
• Monitor account health and proactively engage where risks or barriers emerge.
• Act as a point of escalation for critical customer matters and drive resolution through internal stakeholders.
• Represent the organisation as a strategic partner to customers.
• Deliver business-focused conversations that move beyond product discussions to industry, operational and commercial challenges.
• Facilitate executive workshops and strategic reviews.
• Bring external market insights, industry trends and best practices to customer engagements.
• Partner with Sales, Product, Professional Services, Marketing and Support teams to execute strategic account plans.
• Act as the voice of the customer internally.
• Influence internal stakeholders to deliver outcomes for strategic customers.
• Share market intelligence and customer feedback to shape product and go-to-market strategies.
• 7+ years' experience in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales.
• Proven experience managing large, complex enterprise customers and executive stakeholder relationships.
• Demonstrated success growing revenue within existing accounts through retention, expansion and strategic partnership development.
• Strong executive presence with the ability to engage and influence C-suite stakeholders.
• Experience navigating complex buying centres and multi-stakeholder environments.
• Background within SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions or enterprise software.
• Excellent commercial, negotiation and business planning skills.
• Strong strategic thinking and consultative engagement capability.
• Our Values
• Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.
• We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.
• Culture and Benefits
• We care for our people and a part of that we offer:
• Flexible Working Arrangement – Work from Anywhere and Hybrid Working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders
• You can learn more about what we do by visiting our:
• Website: Wolters Kluwer Australia | Wolters Kluwer
• Meet the People: How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer
• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.