HR Operations Partner(tickets, performance, labour laws, workforce transformation)

Experience:

• Minimum of ten years of progressive HR experience
• Demonstrated experience within an HR generalist, HR Operations Partner, People Partner or HRBP-support capacity.
• Practical experience across multiple aspects of the end-to-end hire-to-retire employee lifecycle.
• Experience supporting People Managers directly and providing guidance on HR policies, processes and employee matters.
• Demonstrated experience managing complex or escalated HR queries requiring coordination across multiple HR stakeholders.
• Experience partnering with HR Business Partners and working across HR Operations, Centers of Excellence and specialist functions.
• Working knowledge of Indian employment legislation and statutory HR compliance requirements.
• Experience supporting HR process improvement, change implementation or HR operating-model initiatives.
• Experience using HR information systems, preferably Workday, together with case-management, reporting and analytical tools.
• Experience in a regional, multi-country or APAC HR environment would be advantageous.
• Previous experience coordinating projects, coaching colleagues or providing functional guidance would be advantageous.
• Other Knowledge, Skills, Abilities or Certifications:
• Excellent verbal and written communication skills
• Detail oriented and highly organized individuals demonstrate a high level of initiative
• · Proficiency with HR information systems, preferably Workday and the Microsoft Office Suite
• Ability to analyze information and convert related activities into a comprehensive work plan
• Ability to communicate and make recommendations to all levels and roles within the organization.
• Demonstrated ability to deal with confidential information
• Demonstrated problem solving, time management and priority setting skills
• Strong resolve to manage client issues in a timely manner and collaborate with the team to ensure programs run smoothly with a client experience focus
• Research complex issues, think outside the box to solve problems
• (List any travel requirements of the job. Include whether travel will be on a weekly, monthly, or annual basis. Indicate whether travel will be domestic or international in nature. Express amount of travel as a percentage of total work time.)
• Limited travel up to 10%
• Physical Demands
• Normal office environment as per the WK flexible working policy.
• The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They re not intended to be an exhaustive list of all duties and responsibilities and requirements.
• Our Interview Practices
• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Our Interview Practices