Strategic Account Manager

Role overview

Strategic relationships and growth

• Build senior customer relationships and develop multi-year account strategies.
• Lead executive business reviews, renewals, expansion, upsell and cross-sell initiatives.
• Forecast strategic opportunities and identify whitespace growth opportunities.

Customer outcomes and collaboration

• Support customer value realization, monitor account health and resolve critical escalations.
• Partner across Sales, Product, Professional Services, Marketing and Support to deliver account plans.
• Share customer feedback and market intelligence to inform product and go-to-market strategies.

Experience and qualifications

• Bring 7+ years in strategic account management, enterprise account management, customer success or enterprise sales.
• Have managed complex enterprise customers and executive relationships, with demonstrated existing-account revenue growth.
• Bring strong executive presence, commercial, negotiation, business planning, strategic thinking and consultative skills.
• Relevant backgrounds include SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance, or enterprise software.

Workplace and culture

• The employer describes flexible working arrangements, including work-from-anywhere and hybrid working.

Benefits

• Benefits include learning and development, health and wellness programs, enhanced parental leave and work-life balance support.

Interview process

• Interviews include in-person interviews; applicants may be required to attend a Wolters Kluwer office onsite as part of recruitment.