Strategic Account Manager 3

About the role

Responsibilities

• Own account health, delivery, satisfaction, retention, and growth across the portfolio.
• Manage renewals, retention strategies, negotiations, and closing; forecast ARR churn risk and create mitigation plans.
• Drive inbound expansion deals independently and collaborate with Account Executives on strategic accounts.
• Design and lead strategic QBRs and EBRs on compliance posture, regulatory risk, control maturity, and platform value.
• Identify risks from ticket patterns, stakeholder signals, and adoption data, and create intervention plans.
• Own escalations and client-facing delivery communications through confirmed resolution.

What you'll bring

• Deep working knowledge of enterprise compliance technology and unified controls frameworks at regulated financial institutions.
• Understand regulatory obligations across global banking, hedge funds, asset management, and energy sectors.
• Manage executive and working-level relationships across complex stakeholder groups.
• Own enterprise SaaS renewals and expansion, including retention strategy, churn forecasting, negotiation, close, and pipeline development.
• Manage complex escalations end to end and work effectively with Product, Engineering, Support, and Account Executives.

Workplace

• Hybrid position based out of the London office.

Benefits

• Competitive compensation, health coverage for employee and family, generous time off, and a flexible work schedule.
• Global mission, high-impact work, and learning opportunities.

Interview process

• The hiring process includes discussions of role alignment, technical and behavioral competencies, a practical work simulation, and meetings with senior leaders.
• Use of AI tools or assistance during live interviews is prohibited; interviews may be recorded for internal review.