Strategic Account Director, Seller
Skills
About This Role
Team Leadership & People Management
- Mentor and develop a team of Account Managers responsible for day to day customer relationship management, project coordination, and account growth activities.
- Manage and support the Implementation Managers responsible for onboarding customers onto TPC IRIS and ASTRA API, ensuring smooth, timely, and high quality deployments.
- Establish clear expectations, KPIs, and development plans for both teams.
- Encourage a culture of accountability, collaboration, and customer centricity.
Strategic Account Ownership
- Directly manage TPC s top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
- Build and maintain strong multi level relationships with key stakeholders, from the Ops team to executive sponsors.
- Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
- Lead strategic business reviews (QBR), roadmap discussions, and long term planning with key clients.
- Align internal cross functional teams (product, engineering, support, operations) around customer priorities and commitments.
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
- Commercial leader responsibilities
- Own invoicing process and report on the financial performance of existing customers.
- Define, implement, and continuously improve TPC s account management framework, tools, and methodologies.
- Ensure all account managers follow structured account planning, governance, reporting, and communication standards.
- Be the voice of the account management team within the TPC leadership team.
Role Capabilities and Skills
- Management skills for leading account management or sales teams.
- Influence and leadership: Comfortable working with senior stakeholders and C suite clients.
- Proven ability to manage multiple complex projects simultaneously.
- Strong command of project management methodologies (Agile, Waterfall, hybrid).
- Exceptional communication and relationship building skills.
- High level of organization, attention to detail, and problem-solving ability.
- Ability to analyze data, interpret insights, and present findings clearly.
- Advanced presentation skills, written and verbal communication for all types of stakeholders (ops to C-levels).
- Tools knowledge: MS Office, Confluence, Jira.
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