Store Supervisor / Manager

Position overview

Key responsibilities

• Oversee store workflow, operational efficiency, and compliance with company standards.
• Supervise, train, and motivate staff to achieve sales targets and service standards.
• Monitor sales results and implement strategies to improve revenue and profitability.
• Manage inventory, replenishment, receiving, storage, stock transfers, and periodic counts.
• Ensure accurate pricing, product displays, merchandising, and promotional execution.
• Maintain cleanliness, organization, product availability, and store presentation.
• Handle customer inquiries, complaints, and escalations professionally.
• Schedule staff, allocate duties, and monitor attendance and performance.
• Monitor cash handling, payments, daily sales records, and store documentation.
• Identify stock discrepancies, product losses, and operational risks; implement controls.
• Ensure compliance with policies, safety procedures, and operating standards.
• Prepare sales, inventory, staffing, and operational reports; coordinate stock availability with suppliers, warehouse teams, and management; recommend process and customer-experience improvements.

Requirements

• High school diploma or equivalent; a related business or retail diploma or degree is an advantage.
• 2–5 years of relevant retail or store operations experience, including supervisory or management responsibilities.
• Ability to manage staff, inventory, sales performance, and daily operations.
• Strong leadership, communication, customer service, problem-solving, organizational, and attention-to-detail skills; integrity.
• Knowledge of inventory control, merchandising, cash handling, and retail operating procedures.
• Ability to monitor sales targets, analyze performance data, and implement improvements.
• Proficiency in point-of-sale systems, inventory software, and basic office applications.
• English proficiency; additional languages are an advantage.
• Flexibility to work shifts, weekends, and public holidays.