Assistant Retail Manager

Role overview

Store operations and team support

• Assist the Retail Manager with daily operations, staff coordination, scheduling, shifts, and task assignments.
• Monitor sales performance and help the team achieve targets; guide team members on product knowledge and sales techniques.
• Assist with recruitment, onboarding, training, and performance monitoring.
• Coordinate with suppliers and departments, identify operational challenges, and recommend improvements.

Customer service and store standards

• Respond to customer inquiries and resolve complaints professionally.
• Maintain product displays, pricing, replenishment, cleanliness, organization, and visual merchandising standards.
• Support promotional campaigns, marketing activities, and product launches.

Inventory, cash, and reporting

• Support stock receiving, inventory control, and regular checks; report shortages, damaged goods, and discrepancies.
• Assist with cash handling, payment processing, daily sales reporting, and reports on sales, inventory, and store activities.
• Assist with opening and closing procedures and follow company policies, procedures, and safety standards.

Candidate requirements

• Previous retail, sales, customer service, or store operations experience is advantageous but not required.
• Responsible, organized, willing to learn, and able to communicate and work well with others.
• Customer-oriented, professional, and able to manage multiple tasks in a fast-paced retail environment.
• Problem-solving, decision-making, organization, time management, teamwork, and leadership potential are sought.
• Basic computer skills, retail systems familiarity, and basic English are preferred.
• Must be flexible to work shifts, weekends, and public holidays when required.

Development and benefits

• On-the-job training, professional guidance, and a supportive working environment are offered.
• The role offers career development, promotion opportunities, and sales incentives subject to company policy.