Store Manager, Visa Services

Overview

The Job

• Welcoming walk-in customers and understanding their travel and visa needs.
• Assisting customers with visa applications on-site, ensuring accuracy and completeness.
• Educating travelers on visa requirements, timelines, pricing, and Atlys' value proposition.
• Resolving customer queries and concerns with empathy, patience, and professionalism.
• Following up with customers to keep them updated on their application status.
• Keeping the store presentable, organized, and aligned with Atlys' brand standards.
• Staying current on visa regulations, travel policies, and Atlys product updates.
• Identifying opportunities to improve the in-store experience and sharing feedback with the team.

The Ideal Candidate

• **Experience:** At least 2 years of experience in a customer-facing or front-desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred.
• **Visa & Travel Knowledge:** Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination-specific entry regulations is a strong plus.
• **Communication Skills:** Fluent in English, with strong verbal and interpersonal skills. Proficiency in Hindi, Malayalam, and/or Tamil is highly preferred.
• **Customer-Centric Attitude:** High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time.
• **Problem-Solving Ability:** A proactive and calm approach to resolving customer concerns on the spot — whether it's a missing document, an urgent travel deadline, or an application error.
• **Tech Savviness:** Comfort using CRMs, digital application platforms, and support tools for efficiency.
• **Flexibility:** Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).
• **Attention to Detail:** Accuracy in reviewing travel documents, verifying application details, and ensuring error-free submissions.
• **Presentability:** A well-groomed, professional appearance fitting a premium retail environment.
• What the hiring journey looks like
• **First up:** If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat.
• **Next up:** You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible).
• **Finally:** If it feels like a strong mutual fit, we move fast and get you started at Atlys.
• We keep communication transparent and timelines quick.
• If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)