Store Manager

Position: Store Manager - Saudis only

Commercial Performance & Business Growth

• Achieve and exceed boutique sales targets and profitability objectives.
• Develop and execute boutique action plans to maximize business opportunities.
• Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.
• Identify market opportunities and implement strategies to drive business growth.
• Analyze performance reports and implement corrective actions when required.
• Ensure achievement of all boutique commercial KPIs.

Client Experience & Client Development

• Build and maintain an organized and updated candidate database (Talent Pool).
• Ensure all candidate information is accurately documented in recruitment systems.
• Track recruitment activities and update status reports regularly.
• Support in improving candidate pipeline quality and availability.
• Ensure recruitment data is structured and accessible for future hiring needs.

Coordination Responsibilities

• Ensure exceptional luxury customer experience across all client touchpoints.
• Develop and maintain relationships with VIP and High-Net-Worth clients.
• Lead clienteling initiatives to increase retention and repeat business.
• Oversee CRM utilization and ensure accurate client database management.
• Support boutique events, private appointments, and customer engagement activities.
• Promote a culture of hospitality and luxury service excellence.
• Develop and execute client acquisition and retention strategies to expand the boutique client base

Team Leadership & People Management

• Lead, coach, and develop boutique team members.
• Set individual objectives and monitor performance.
• Conduct regular coaching sessions and performance reviews.
• Support recruitment, onboarding, and training activities.
• Ensure succession planning and talent development within the boutique.
• Foster a culture of accountability, collaboration, and excellence.

Boutique Operations Management

• Ensure smooth daily boutique operations.
• Monitor compliance with operational procedures and internal controls.
• Ensure boutique presentation, visual merchandising, and housekeeping standards are maintained.
• Oversee inventory management and stock accuracy.
• Ensure adherence to opening and closing procedures.
• Maintain operational readiness at all times.

Compliance, Risk & Security

• Ensure compliance with company policies and brand standards.
• Safeguard company assets, inventory, and confidential information.
• Monitor operational risks and implement corrective actions.
• Ensure adherence to security procedures and audit requirements.
• Maintain a safe and secure working environment.

Reporting & Business Planning

• Prepare and review boutique performance reports.
• Analyze sales trends and customer insights.
• Develop action plans to improve performance.
• Provide regular business updates to management.
• Support budgeting and forecasting activities.

• Sales Growth (%)

• Conversion Rate

• Team Performance Achievement

• Employee Retention
• Training Completion

Operational Excellence

• Inventory Accuracy

***Authority & Decision Making:***

• Manage daily boutique operations.
• Allocate resources and assign responsibilities.
• Recommend recruitment, promotion, and development actions.
• Approve operational decisions within delegated authority.
• Escalate pricing, discount, and exceptional business decisions according to company policy.
• ***Qualifications & Experience:***
• Bachelor's Degree preferred.
• 7 - 10 years’ experience in luxury retail, jewelry, watches, or premium retail environments.
• Minimum 2 years in a leadership position.
• Strong commercial and people management experience.
• Fluent English; Arabic preferred.
• Proficiency in CRM systems, Microsoft Office, and retail reporting tools.
• ***Competencies:***

Leadership

• Team Leadership

• Coaching & Development

• Decision Making
• Accountability

Commercial

• Sales Management
• Business Development
• Clienteling

Operational

• Retail Operations
• Inventory Management

• Compliance & Controls

• Performance Analysis
• ***Working Relationships:***

Internal

• Brand Manager
• Retail Team
• Operations Specialist
• Vault Coordinator

External

• Clients
• VIP Customers
• Mall Management
• Brand Representatives
• ***Key Challenges:***
• Achieving ambitious commercial targets while maintaining luxury service standards.
• Managing high-value client relationships.
• Maintaining boutique operational excellence and compliance.
• Developing and retaining high-performing talent.
• Balancing sales growth with brand image and customer experience.