Store Manager

Position Overview

Store Manager

Customer Experience

• Support the team in complex customer interactions, ensuring satisfaction and retention.
• Provide training and coaching to help the team achieve sales and operational KPIs.
• Take charge of store leadership, ensuring seamless coverage at all times.
• Motivate and engage employees through effective leadership, fostering a loyal customer base.
• Use customer satisfaction tools (surveys, feedback metrics) to refine the shopping experience.

Sales Performance

• Inspire the team to meet sales targets and key performance indicators.
• Implement effective sales techniques and ensure staff follows best practices.
• Balance revenue growth across exclusive, in-house, and partner brands.
• Drive promotional service goals to increase market share.

Operations & Merchandising

• Maintain compliance with store policies regarding product display, pricing, and partnerships.
• Ensure a clean, well-stocked, and visually appealing store presentation.
• Encourage the team to follow store operations procedures, ensuring efficiency.
• Monitor inventory levels closely and communicate stock needs to prevent shortages.
• Coordinate store display plans, new product launches, and brand realignments.

Business Development & Market Analysis

• Collaborate with the Regional Manager to assess market trends, competitors, and customer preferences.
• Analyze KPIs and suggest action plans to optimize business performance.
• Develop short- and long-term strategies for enhancing brand presence.
• Provide insights to corporate teams on customer trends, product preferences, and marketing needs.
• Plan and execute promotional events and in-store activations.

Team Development & Leadership

• Train, motivate, and empower the team through daily coaching and feedback.
• Communicate company strategies and inspire alignment through regular meetings.
• Recognize and reward high performance, fostering a culture of excellence.
• Identify and develop talent for succession planning in coordination with the Regional Manager.
• Ensure the team actively participates in training programs and follows digital learning initiatives.

Qualifications & Competencies

• Minimum 3–5 years of store management experience in retail, preferably in beauty.
• Bachelor’s degree preferred
• Strong analytical skills
• Advanced Arabic and intermediate English proficiency.

Education

Experience