Store Manager

Position: Store Manager - Saudis only

Key Responsibilitie***

Commercial Performance & Business Grow

• th Achieve and exceed boutique sales targets and profitability objectiv
• es.Develop and execute boutique action plans to maximize business opportuniti
• es.Monitor sales performance, conversion rates, average transaction value, and client acquisition metri
• cs.Identify market opportunities and implement strategies to drive business grow
• th.Analyze performance reports and implement corrective actions when requir
• ed.Ensure achievement of all boutique commercial KP

Is.Client Experience & Client Developme

• nt Build and maintain an organized and updated candidate database (Talent Poo
• l).Ensure all candidate information is accurately documented in recruitment syste
• ms.Track recruitment activities and update status reports regular
• ly.Support in improving candidate pipeline quality and availabili
• ty.Ensure recruitment data is structured and accessible for future hiring nee
• ds.Coordination Responsibiliti
• es Ensure exceptional luxury customer experience across all client touchpoin
• ts.Develop and maintain relationships with VIP and High-Net-Worth clien
• ts.Lead clienteling initiatives to increase retention and repeat busine
• ss.Oversee CRM utilization and ensure accurate client database manageme
• nt.Support boutique events, private appointments, and customer engagement activiti
• es.Promote a culture of hospitality and luxury service excellen
• ce.Develop and execute client acquisition and retention strategies to expand the boutique client b

aseTeam Leadership & People Managem

• entLead, coach, and develop boutique team membe
• rs.Set individual objectives and monitor performan
• ce.Conduct regular coaching sessions and performance revie
• ws.Support recruitment, onboarding, and training activiti
• es.Ensure succession planning and talent development within the boutiq
• ue.Foster a culture of accountability, collaboration, and excellen
• ce.Boutique Operations Managem
• entEnsure smooth daily boutique operatio
• ns.Monitor compliance with operational procedures and internal contro
• ls.Ensure boutique presentation, visual merchandising, and housekeeping standards are maintain
• ed.Oversee inventory management and stock accura
• cy.Ensure adherence to opening and closing procedur
• es.Maintain operational readiness at all tim

es.Compliance, Risk & Secur

• ityEnsure compliance with company policies and brand standar
• ds.Safeguard company assets, inventory, and confidential informati
• on.Monitor operational risks and implement corrective actio
• ns.Ensure adherence to security procedures and audit requiremen
• ts.Maintain a safe and secure working environme

nt.Reporting & Business Plann

• ingPrepare and review boutique performance repor
• ts.Analyze sales trends and customer insigh
• ts.Develop action plans to improve performan
• ce.Provide regular business updates to manageme
• nt.Support budgeting and forecasting activiti
• es.

PIs)Commer

• cialBoutique Sales Achievement
• (%)Sales Growth
• (%)Conversion

UPT)Client Develop

• mentNew Client Acquisi
• tionCRM Data Complete
• nessRepeat Client

• RateVIP Client Reten

• tionClienteling Activity Comple
• tion

Team Manag

• ementTeam Performance Achiev
• ementEmployee Rete
• ntionTraining Compl
• etionPerformance Review Compl
• etionOperational Excel
• lenceInventory Acc
• uracyAudit Compliance

• ScoreMystery Shopper Re

• sultsBoutique Standards Compl
• ianceCustomer Exper
• ienceCustomer Satisfaction

• ScoreClient Complaint Resol

• utionService Quality Compl

***ianceAuthority & Decision Ma***

• king:Manage daily boutique operat
• ions.Allocate resources and assign responsibili
• ties.Recommend recruitment, promotion, and development act
• ions.Approve operational decisions within delegated autho
• rity.Escalate pricing, discount, and exceptional business decisions according to company po
• ***licy.

& Exper***

• ience:Bachelor's Degree pref
• erred.7 - 10 years’ experience in luxury retail, jewelry, watches, or premium retail environ
• ments.Minimum 2 years in a leadership pos
• ition.Strong commercial and people management exper
• ience.Fluent English; Arabic pref
• erred.Proficiency in CRM systems, Microsoft Office, and retail reporting
• ***tools.Compete***
• ncies:Lead
• ershipTeam Lead
• ershipCoaching & Devel
• opmentDecision
• MakingAccounta
• bilityComm
• ercialSales Mana
• gementBusiness Devel
• opmentClien
• telingLuxury Retail Exce
• llenceOpera
• tionalRetail Oper
• ationsInventory Mana
• gementCompliance & Co
• ntrolsPerformance An
• ***alysis

Working Relatio***

• nships:I
• nternalBrand
• ManagerReta
• il TeamOperations Spe
• cialistVault Coor
• dinatorHR &

FinanceE

• xternal
• ClientsVIP Cu
• stomersMall Man
• agementBrand Represen
• ***tatives

Key Cha***

• llenges:Achieving ambitious commercial targets while maintaining luxury service st
• andards.Managing high-value client relati
• onships.Maintaining boutique operational excellence and com
• pliance.Developing and retaining high-performing
• talent.Balancing sales growth with brand image and customer exp
• erience.