Store Manager

About the company

Role overview

Sales and customer service

• Direct team members to provide prompt, courteous, professional service to walk-in customers.
• Solicit orders, sell company products, and represent the company according to its policies.
• Retain existing customers, grow assigned accounts, assess needs, and solicit stocking programs, daily requirements, and equipment sales.

People and store management

• Supervise team members and partner with the District Manager on recruiting, hiring, evaluating, promoting, disciplining, and terminations.
• Schedule staffing, review and approve hours, ensure training, and complete performance evaluations.
• Keep the store organized and compliant with company policies and procedures.

Pricing, inventory, and operations

• Work with Sales and Pricing to set appropriate prices for installers and walk-in customers.
• Maximize gross profit on outside purchases and monitor price overrides and matches for policy compliance and profitability.
• Communicate using email, notes, worksheets, and other tools; provide stock adjustment reports to Inventory Control.
• Implement planogram changes and merchandising plans.

Qualifications

• High school diploma.
• At least three years of automotive industry experience and experience in staff and asset management.
• Mandatory bilingualism; the description specifies excellent verbal and written English communication skills.
• Strong knowledge of Microsoft Office applications.
• People management, communication, leadership, and motivational abilities; sound judgment, prioritization, and ability to work under pressure.

Schedule and employment

• Permanent position with a Monday-to-Friday work schedule.

Benefits

• Group benefits are provided according to the collective agreement.
• Benefits package includes medical, dental, life, and long-term disability insurance, RRSP, and additional employee benefits.