Store Associate

Role purpose

Retail operations

• Greet customers and donors, provide courteous service, support sales targets and respond to product enquiries.
• Complete customer cash and debit transactions accurately and follow store policies for payment, refunds, voids and holds.
• Follow opening and closing procedures as required and monitor store activity for security.
• Process donations by loading, unloading, sorting, packing, hanging, pricing and storing goods.
• Maintain inventory through sorting, pricing, stock rotation, replenishment and removal of merchandise as directed.
• Assist donors with contributions, protect donated items and place stock in appropriate locations.
• Help maintain store layout, window and merchandise displays, and general tidiness.
• Handle textile and metal recycling appropriately and comply with product quality and pricing standards.

Health and safety

• Help keep the store safe by clearing exits, addressing spills and removing obstacles inside and outside the store.
• Clean and restock the store and, on rotation, clean the lunchroom, washroom and other common areas.
• Comply with occupational health and safety legislation, organizational procedures and precautions such as wearing gloves when handling unknown contents.

Qualifications and experience

• Completion of some high school coursework; alternative education and experience combinations may be considered.
• A few months of experience in goods processing or distribution, or customer service.
• Cash-handling experience is required; experience with cash registers and related processes is also listed.
• Knowledge of lifting guidelines; product brand awareness is an asset.
• Experience working in a computerized environment.

Skills and capabilities

• Attention to detail, self-motivation and discipline.
• Ability to work independently and participate as a responsible team member.
• Good interpersonal and oral communication skills.
• Ability to lift or carry up to 29 pounds frequently and bend, twist, pull and push products.
• Willingness to understand and support The Salvation Army's mission and purpose.

Working conditions

• Permanent, full-time position; work schedule may vary and includes weekdays and/or Saturdays.
• Requires standing for long periods, frequent twisting, bending, crouching and reaching, and lifting or moving up to 30 pounds.
• Position is at the Airdrie Thrift Store, 1-125 Main Street, Airdrie, Alberta.

Compensation

• Target hiring range is $17.45 to $21.81, with a maximum of $26.17.
• Placement depends on market conditions, internal equity and relevant candidate experience, skills and qualifications; no pay cadence is stated.