Staff Product Designer, Client Experience
Role Overview
This is the senior-most design role in the Client Experience portfolio and the company's first full-time Product Development designer.
Own design across client-facing products, reporting and data products, platform services, and internal applications.
Report into Product, with direct visibility to the VP of Product and CTO; positioned to shape the future design practice.
Key Skills for This Role
Full Job Posting
Role overview
This is the senior-most design role in the Client Experience portfolio and the company's first full-time Product Development designer.
Own design across client-facing products, reporting and data products, platform services, and internal applications.
Report into Product, with direct visibility to the VP of Product and CTO; positioned to shape the future design practice.
Ownership and influence
- Help determine which problems are worth designing alongside product and engineering leadership.
- Influence design-practice growth, including future hiring and role definition.
- Communicate design rationale and trade-offs to product, engineering, and executive stakeholders.
Research and information architecture
- Conduct continuous discovery with enterprise clients and translate findings into structural decisions.
- Define measures before launch and evaluate outcomes after launch; make usability and concept testing ongoing.
- Own navigation, taxonomy, naming, and the information architecture of client-facing products.
Systems and service design
- Maintain design systems and libraries, oversee contract design output, and establish documentation, handoff, and review practices.
- Set the department's design quality bar and develop an AI design skill library for Figma and Claude.
- Create service blueprints across client-facing and backstage touchpoints; identify when service changes are the right solution.
Product delivery
- Produce flows, wireframes, prototypes, and specifications.
- Design AI-mediated experiences, including an AI data analyst and agentic workflows with human review and correction paths.
- Hold product accessibility to WCAG 2.1 AA.
What the employer is looking for
- At least eight years in product design, including three years designing paid products for external B2B or B2B2C customers.
- Demonstrated influence across teams and experience restructuring complex information architecture.
- Service design fluency and experience conducting research and testing personally.
- Experience using behavioral data and instrumentation to inform design.
- Experience designing for AI-assisted work or aptitude for it, plus evidence of AI use in design practice.
About Conservice
Conservice provides utility management services to housing communities, commercial buildings, and property management firms.
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