Hybrid Field Technician and Technical Support Specialist (Nashville)
Role Overview
We are seeking a versatile specialist to balance hands-on field operations with technical support duties. This is a dual-function role where approximately half of your time is spent on-site performing installations and repairs, and the other half is spent at a computer providing technical guidance and communication for our back-office team.
You will serve as a bridge between the physical equipment in the field and our internal data systems. We provide full training on our specific meter systems; we are looking for candidates with mechanical aptitude, strong communication skills, and the ability to manage their time effectively between two different work environments.
Key Skills for This Role
Full Job Posting
Hybrid Field Technician and Technical Support Specialist
Department: Meters Location: Nashville TN (Remote)
Position Overview
We are seeking a versatile specialist to balance hands-on field operations with technical support duties. This is a dual-function role where approximately half of your time is spent on-site performing installations and repairs, and the other half is spent at a computer providing technical guidance and communication for our back-office team.
You will serve as a bridge between the physical equipment in the field and our internal data systems. We provide full training on our specific meter systems; we are looking for candidates with mechanical aptitude, strong communication skills, and the ability to manage their time effectively between two different work environments.
Field Operations (Approximately 50%)
Install, program, and configure submeters and communication systems in multifamily and retail environments.
Perform routine inspections, calibrations, and repairs on water, gas, and electric submeters.
Diagnose performance or data transmission issues on-site using hand tools and technical software.
Adhere to safety guidelines while working at heights (ladders up to 10 feet) and in cramped conditions like attic spaces.
Interact with property managers and residents to explain system functionality and address concerns.
Technical Support and Coordination (Approximately 50%)
Act as a support resource for other field technicians when they encounter technical challenges.
Provide clear explanations to clients and leadership regarding technical issues and their resolutions.
Research complex or unfamiliar systems to find solutions in a timely manner.
Schedule and Travel
- 50% travel may be required. This includes domestic travel via flight or company vehicle.
- The standard schedule is Monday through Friday, 8-hour shifts.
- Travel to and from job sites may occur on weekends, and Saturdays may be required based on project volume.
Requirements
- Proficiency with Windows-based laptops, including basic experience with Excel and Gmail.
- Strong mechanical inclination and experience working with a variety of hand tools.
- Ability to explain complex technical issues clearly, both verbally and in writing.
- Physical ability to lift 50 pounds, climb ladders, and work in tight spaces.
- Ability to work independently and maintain productivity under pressure.
- Valid driver’s license and a clean driving record.
- Must have a Real ID for domestic air travel.
- Ability to pass a background check.
- Must have a secure area to park a company vehicle, a designated home workspace for administrative duties, and access to high-speed internet
Equipment and Training
Conservice provides a company vehicle, gas card, laptop, cell phone, and all required tools.
We provide up to 6 weeks of comprehensive training; travel may be required during the training period.
Benefits
- Medical, dental, and vision insurance (eligible the month following 60 days of employment).
- 401K with company matching.
- Paid time off and paid holidays.
About Conservice
Utility management and billing company serving property owners and managers with software, payment, procurement, and analytics services.
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