Sr. Technical Consultant

Key Responsibilities

• Responsible for the development of technical consultants and specialist.
• Provide Technical support, assistance, and advice for compressors.
• Technical contact point for all customers.
• Analyse cases and evaluate the technical complexity of the case.
• Preparation of technical damage reports of medium complexity
• Develop and execute interim troubleshooting solutions.
• Execution of actions to solve the claim sustainable of medium complexity.
• Analysis of customer claims related to products and evaluation of warranty
• Timely resolution of contractual and warranty issues in the most cost effective manner.
• Support for Life Cycle Cost Analyses
• Manual proof reading and review and advise changes to technical documentation team.
• Knowledge management and knowledge sharing
• Root Cause Analyses - (RCA), supports the TC member to establish an adequate technical report.
• Customer Complaint – co-ordination of customer complaint / claim/ Non conformity process according to contact person at site for customer, agents, contractor and project manager
• Enhance customer satisfaction through timely services and better technical support and services.
• Transfer of improvement topics to TIMP via 8D Reports and Case Management
• Clustering and transfer of Major Event cases to the Technical Support 3rd level
• Transfer of manufacturing related topics to Quality and Operation departments
• Education/ experience / languages:
• BE with Mechanical Engineering with min 7 - 10 years of similar experience
• Analytical skill, technical decision making.
• Good Communication skill in English. (written & verbal communication with customer) Presentation & Training experience
• Special requirements:
• Good Hands-on service experience in Refineries, Petrochemicals/ fertilizers, Industrial Gas segment with reciprocating compressors installation, commissioning, and maintenance.
• Experience in SAP ERP MM module and Microsoft CRM Dynamics 365 service module.
• Key performance indicators (KPI’s):
• Cases in CRM (Open; Close; Tasks)- Case Management
• Compliant and Warranty Management
• End to End completion of task, On time Response to customer's technical request
• RCA preparation- Timeline for closing the cases
• Knowledge of Articles Preparation
• We Offer
• We have a very free culture, inspiring employees to involve in various activities of their interests.
• Our flexible working models will allow you to combine private interests with work.
• Employee Connect, Engagement events and feedback culture enhances our reach and gives us an opportunity to continuously improve.
• Performance and appreciation awards.
• Sports activities and Klib Library to energize you.
• We proudly do encourage diversity and inclusion in thoughts and in spirit.
• A winner of GreenCo Gold and other various ISO certifications, we encourage you to inhibit the same to contribute in a much greener tomorrow!
• We do aspire to be Great Place to Work soon to provide you an enticing career with us.
• HR Team
• Burckhardt Compression India
• Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.